Is Prime Trust Down?

Prime Trust Status is Operational

Latest Prime Trust Outages

Check the stats and details of the latest Prime Trust outages and issues

0 Outages in the last 7 days
3 Outages in the last 30 days
13 Days since last incident

Minor Resolved · 13 days ago · lasted about 5 hours

Finalizing transactions on BTC blockchain delayed

Our wallet provider is currently experiencing an issue which is causing issues with finalizing transactions on BTC blockchain. We are actively monitoring this issue.

Minor Resolved · 23 days ago · lasted about 2 hours

Prime Liquidity - Intermittent delay with transaction processing and delayed approval notifications.

We are currently experiencing an issue with our wallet provider. As a result, there is a delay in finalizing the transaction status. We are working with our wallet provider to solve this issue and will provide updates as they become available. Thank you!

Minor Resolved · 23 days ago · lasted 14 days

Update: Digital Market Volatility

Customers of Prime Trust may be experiencing delays in processing transactions through our liquidity platform. This delay stems from general volatility within the digital asset ecosystem. Prime Trust has been monitoring our own platform performance during this time and have not observed any latency or failures as a result. We remain committed to our customers and will communicate information as often as possible. Thank you for your patience.

Minor Resolved · about 1 month ago · lasted about 1 hour

Prime Liquidity - Delay with transaction processing

We are currently experiencing an issue with our wallet provider. As a result, there are some delays with finalizing the transactions status. The wallet provider has identified the issue, applied a fix and we are monitoring closely. We will provide more information as updates become available.

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Minor Resolved · about 1 month ago · lasted about 3 hours

Prime Liquidity - Delay with transaction processing

We are currently experiencing an issue with our liquidity provider. As a result, transactions are taking longer than expected. We are actively working with the provider to solve this issue and will provide updates as they become available.

Minor Resolved · about 2 months ago · lasted about 3 hours

Prime Liquidity - Degraded system performance - Quotes

We are currently experiencing an issue with our liquidity provider that is affecting quotes. We are actively working with the provider to investigate and will continue to monitor quotes for any other issues. We will keep you updated on any new developments.

Maintenance Resolved · about 2 months ago · lasted about 1 hour

Post-maintenance issues under investigation

Database maintenance event has been extended up to October 17th, 2022, 6:30 AM UTC. During this period, Prime Core services will be unavailable. Please stay tuned for progress of the maintenance.

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Frequently Asked Questions

Is Prime Trust down today?
Prime Trust seems to be up and running. We've updated the status 2 minutes ago. There have been 0 incidents in the last 24 hours.
I'm having issues with Prime Trust, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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