Number of Incidents
0 outages
Since last incident
134 days
Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including Prime Trust.
Major · 4 months ago · lasted about 5 hours
Prime Liquidity - Delays in outgoing transactions processing
Our wallet provider is currently experiencing issues related to processing outgoing transactions. This is being actively investigated by the wallet provider, and we will continue to provide update as they become available.
Minor · 5 months ago · lasted about 1 hour
Degraded System Performance - Prime Rails
We are investigating reports of delays with processing some outbound wires. Our engineering team is actively engaged. We will provide updates as soon as they become available.
Minor · 5 months ago · lasted about 21 hours
Prime Liquidity - Long confirmation times
Due to the ongoing congestion within the blockchain as a result of higher transaction volumes and fees, Prime Trust is experiencing longer confirmation times for transactions processed through our platform. We are monitoring the situation closely and taking any necessary steps to ensure transactions are being broadcasted on chain. Until congestion on the blockchain subsides, confirmation times will continue to increase. We appreciate your patience and know that we will continue to monitor and react where needed.
Minor · 5 months ago · lasted 24 minutes
Prime Liquidity - Degraded Performance
Our liquidity provider is experiencing an issue which is affecting quotes for assets. We are actively monitoring this incident and will provide updates as they become available. Thank you!
Minor · 5 months ago · lasted 2 days
We are currently experiencing system congestion causing slowness and timeouts. We are investigating the root cause of the issue and will provide updates as they become available.
Minor · 6 months ago · lasted about 8 hours
Prime Core - Transactions not being processed
We are experiencing issues processing fiat withdrawals across our platform. Our engineering team is actively engaged and investigating. We will provide updates as soon as they become available.
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