Outage in Privy

Email delivery delays

Resolved Minor
January 18, 2023 - Started over 1 year ago - Lasted about 22 hours
Official incident page

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Outage Details

Our engineers have discovered an issue which is causing email sends to be delayed. Our team is investigating this issue and we will provide updates as we have them.
Components affected
Privy Email Sending
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/19/2023 12:07AM

Our engineers have resolved this incident. Email send performance is back to normal.

MONITORING over 1 year ago - at 01/18/2023 09:46PM

Our engineering team has deployed a solution and our team is monitoring the fix. Emails are being sent. You may continue to see delays while the system catches up on the backlog.

IDENTIFIED over 1 year ago - at 01/18/2023 08:13PM

We are continuing to explore additional solutions. Email sends continues to be delayed at this time. We will provide another update around 5pm ET. Thank you for your continued patience.

IDENTIFIED over 1 year ago - at 01/18/2023 03:26PM

Our engineers are continuing to work on this issue. The fix we deployed last night did not fully resolve the situation and we are exploring additional options. Thank you for your patience.

IDENTIFIED over 1 year ago - at 01/18/2023 07:41AM

Our engineers have identified a solution and a fix is in progress. Email sends continue to be delayed, but will be delivered once the outage is resolved.

IDENTIFIED over 1 year ago - at 01/18/2023 05:08AM

Our engineers have identified the problem and we're working on determining a solution.

INVESTIGATING over 1 year ago - at 01/18/2023 03:18AM

Our engineers are continuing to investigate this issue. We'll provide updates as we have them.

INVESTIGATING over 1 year ago - at 01/18/2023 01:49AM

Our engineers have discovered an issue which is causing email sends to be delayed. Our team is investigating this issue and we will provide updates as we have them.

Latest Privy outages

Intermittent issues with our Klaviyo integration - 6 days ago
Privy is experiencing issues. Our engineers have begun investigating the issue and will provide a status update once we have more information. We believe this issue may impact email, sms, and signups - about 1 month ago
Integration with Klaviyo disconnecting for some users - 4 months ago
Outbound email delivery is delayed for a small number of campaigns - 5 months ago
Database Maintenance - about 1 year ago

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