Outage in productboard

Productboard not loading

Resolved Major
May 29, 2023 - Started 11 months ago - Lasted about 19 hours
Official incident page

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Outage Details

We are experiencing an issue that is stopping Productboard from loading. We're currently investigating the issue and will provide a status update once we have more information. Apologies for the inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/30/2023 07:02AM

This issue was fully resolved on 29th May at approximately 3:53pm CEST, and all our services returned to normal operation.

If you are still encountering issues, please reach out to support@productboard.com

MONITORING 11 months ago - at 05/29/2023 02:19PM

This has been identified as an upstream issue and we have been working with our providers on mitigating it. It has been fixed by the upstream provider and our service has recovered, so you should be able to use all aspects of the app as expected.

We continue to monitor the situation, and are also investigating any potential impact to data integrity for the affected features during this time.

INVESTIGATING 11 months ago - at 05/29/2023 01:13PM

After investigation, it appears that while multiple features are impacted, Productboard is loading and accessible.

We do see impacts to some of our integrations as well as board management. We’re focused on getting things back to normal as quickly as possible. We apologise for the continued trouble, and will be back with another update soon once we have more information to share.

INVESTIGATING 11 months ago - at 05/29/2023 11:59AM

We are experiencing an issue that is stopping Productboard from loading. We're currently investigating the issue and will provide a status update once we have more information. Apologies for the inconvenience.

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