Outage in productboard

Issues loading Productboard

Resolved Major
June 01, 2023 - Started 11 months ago - Lasted about 16 hours
Official incident page

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Outage Details

Some users may be experiencing issues loading Productboard. We’re currently investigating the issue and will provide a status update once we have more information.
Components affected
productboard Web application
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/02/2023 07:26AM

All boards including Insights views should now be available and working as expected, though it's possible that customers may need to refresh their browser to access the data. We will continue to monitor the situation.

Thank you for your patience while we have worked on resolving this issue. If you are still encountering problems, please reach out to support@productboard.com.

IDENTIFIED 11 months ago - at 06/01/2023 11:09PM

All data for roadmaps and feature boards have now been restored. A browser refresh is needed. We continue to work on restoring the unavailable data on insights board. We thank you for your patience. Again, feel free to reach out to our support team at support@productboard.com with any further questions.

IDENTIFIED 11 months ago - at 06/01/2023 06:45PM

We apologize for the inconvenience caused. We are currently experiencing an issue with the unavailability of some of your data; affected are Views for Notes, Features board, and Roadmap. However, please note that the data displayed in these views remain accessible from other areas within the product.
Our team is actively working to restore access to the affected data and is investigating the root cause of this incident. We understand the importance of these views to your workflows.
We want to assure you that no data has been lost during this incident. Our team is diligently working to resolve the issue and restore full functionality as quickly as possible.
We will provide regular updates on the progress made and any further developments regarding this incident. We appreciate your patience and understanding.
Please feel free to reach out to our support team via email at support@productboard.com if you have any further questions or concerns.

IDENTIFIED 11 months ago - at 06/01/2023 06:12PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 06/01/2023 05:24PM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 06/01/2023 04:17PM

We are continuing to investigate the issue.

INVESTIGATING 11 months ago - at 06/01/2023 03:23PM

Some users may be experiencing issues loading Productboard. We’re currently investigating the issue and will provide a status update once we have more information.

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