Major November 17, 2023 · lasted about 2 hours
We are experiencing performance issues on our platform, resulting in slower than usual response times over the past couple of hours. Our team is actively investigating the root cause and working di...More details & updates
Minor October 31, 2023 · lasted 4 days
We have identified an issue with the storage cluster that backs up the Productsup FTP Service. To resolve this issue we need to migrate the data to another cluster. Unfortunately, this will cause r...More details & updates
Major October 17, 2023 · lasted about 2 hours
We're currently encountering issues with the Platform Database Cluster. Our technicians are investigating the issue. Please accept our apologies for the inconvenience.More details & updates
Major September 29, 2023 · lasted about 3 hours
We are aware of an ongoing issue affecting the login functionality of our platform. Some users may be experiencing difficulties when attempting to log in to their accounts. We understand the frustr...More details & updates
We have registered 56 issues and outages in Productsup since we started monitoring on January 16, 2023.
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Minor September 06, 2023 · lasted about 1 hour
The ftp upload service was only partially operational between 2023-09-06 8:55 to 9:30 CEST due to an network outage. The service is operational again.More details & updates
Major July 26, 2023 · lasted about 2 hours
We have identified the root cause of the error log problem in Processing and have successfully implemented a solution to resolve it. It only impacted a few processing runs. We are pleased to report...More details & updates
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Number of Incidents
21 days ago
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