Is Prompt.io Down? Prompt.io status is operational

IsDown is monitoring Prompt.io's official status page in real time.

Stats for Prompt.io official incidents in the last 30 days

Number of Incidents

1 outages

Since last incident

19 days

Users reports for Prompt.io in the last 12 hours

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Stay on top of Prompt.io's current and past outages

Prompt.io outages in the last 30 days per day

Minor · 19 days ago · lasted about 2 hours

Smart links sent via broadcast issues

Smart links sent via broadcast text are causing errors for some customers. We have identified the issue and are actively working on a solution.

Minor · 7 months ago · lasted 2 days

Deliverability to T-Mobile experiencing issues.

We are experiencing deliverability issues for SMS and MMS to some T-Mobile handsets due to upstream carrier issues. We are monitoring closely. Texts to T-Mobile handsets may return inappropriate 30003 error messages while this issue is being resolved by our upstream partners.

Minor · started 11 months ago

MMS Delivery Delays of up to 30 minutes

There are upstream delivery delays of up to 30 minutes at the carriers (AT&T, T-Mobile, Verizon, etc.) for MMS messages due to excessive election traffic. For more information on carrier delays, visit: https://prompt.stonly.com/kb/guide/en/understanding-message-delivery-delays-YDsM4NldNt/Steps/1984631

Minor · started about 1 year ago

Message delivery delays from upstream providers

In some instances, an upstream provider is causing delays in message delivery. Some customers have reported message delays of up to 15 minutes. We are monitoring closely. Messages sent through Prompt are eventually getting delivered.

Minor · started over 1 year ago

Issue with new CSV Imports

An issue has been identified with new CSV imports. Data fields are not being properly imported. Please avoid data imports via CSV while this issue is being investigated and fixed.

Minor · started over 1 year ago

10DLC number assignment delayed

Our upstream messaging providers are experiencing delayed assignment of 10DLC numbers to messaging campaigns. The providers are working to resolve the issue. This is the same issue that was occurring last week. For existing 10DLC phone numbers, no impact is expected.

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Frequently Asked Questions

Is Prompt.io down right now? What is Prompt.io current status?
Prompt.io seems to be up and running. We've updated the status about 1 hour ago.
Was Prompt.io down today?
Prompt.io is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Prompt.io, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check on the top of the page if there are any reported problems by other users.
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