Is Prompt.io Down?
Prompt.io status is operational
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Prompt.io problems reported by users
This chart provides user-reported problems for Prompt.io in the last 12 hours. It's a collection of user reports from different sources.
Latest Prompt.io Outages
We continuously monitor the official Prompt.io status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Prompt.io outages and possible affected you.
Minor Resolved · started 3 months ago
MMS Delivery Delays of up to 30 minutes
There are upstream delivery delays of up to 30 minutes at the carriers (AT&T, T-Mobile, Verizon, etc.) for MMS messages due to excessive election traffic. For more information on carrier delays, visit: https://prompt.stonly.com/kb/guide/en/understanding-message-delivery-delays-YDsM4NldNt/Steps/1984631
Minor Resolved · started 5 months ago
Message delivery delays from upstream providers
In some instances, an upstream provider is causing delays in message delivery. Some customers have reported message delays of up to 15 minutes. We are monitoring closely. Messages sent through Prompt are eventually getting delivered.
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Minor Resolved · started 7 months ago
An issue has been identified with new CSV imports. Data fields are not being properly imported. Please avoid data imports via CSV while this issue is being investigated and fixed.
Minor Resolved · started 8 months ago
10DLC number assignment delayed
Our upstream messaging providers are experiencing delayed assignment of 10DLC numbers to messaging campaigns. The providers are working to resolve the issue. This is the same issue that was occurring last week. For existing 10DLC phone numbers, no impact is expected.
Minor Resolved · started 8 months ago
Delay in usability for newly provisioned texting channels caused by upstream provider issues
Our upstream SMS and MMS provider is experiencing issues when provisioning new text phone numbers. Newly provisioned channels in Prompt may not become usable today as they work through this issue. We are in contact with the upstream providers and are closely monitoring the situation. The upstream provider is undergoing maintenance on this issue with expected delays in provisioning continuing through Tuesday, June 7 11:45pm. We are sorry for the inconvenience. Previously provisioned channels are all working as expected. Only channels provisioned today are experiencing these issues.
Minor Resolved · started 8 months ago
Difficulty logging in reported for a small number of organizations
We are currently investigating an issue where a small number of customers are experiencing latency and/or an inability to log in.
Minor Resolved · started 10 months ago
SSL Certificate Issue
An SSL security certificate expiration issue caused temporary issues for some customers. This was quickly resolved.
Prompt.io Components Status
Check the current status of the components
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Frequently Asked Questions
- Is Prompt.io down right now? What is Prompt.io current status?
- Prompt.io seems to be up and running. We've updated the status 4 minutes ago.
- Was Prompt.io down today?
- Prompt.io is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with Prompt.io, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check on the top of the page if there are any reported problems by other users.
- Having problems with Prompt.io and need support?
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- Find their support at their official website.
- Find their support contact at their official status page.
- Prompt.io outage? How can I monitor Prompt.io?
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- Subscribe (if possible) to updates on the official status page
- Create an account in IsDown. Start monitoring Prompt.io and get alerts in real-time when Prompt.io has outages.
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