Is Prompt.io Down? Prompt.io status is operational
Stats for Prompt.io official incidents in the last 30 days
Number of Incidents
1 outages
Since last incident
19 days
Users reports for Prompt.io in the last 12 hours
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Stay on top of Prompt.io's current and past outages
Prompt.io outages in the last 30 days per day
Minor · 19 days ago · lasted about 2 hours
Smart links sent via broadcast issues
Smart links sent via broadcast text are causing errors for some customers. We have identified the issue and are actively working on a solution.
Minor · 7 months ago · lasted 2 days
Deliverability to T-Mobile experiencing issues.
We are experiencing deliverability issues for SMS and MMS to some T-Mobile handsets due to upstream carrier issues. We are monitoring closely. Texts to T-Mobile handsets may return inappropriate 30003 error messages while this issue is being resolved by our upstream partners.
Minor · started 11 months ago
MMS Delivery Delays of up to 30 minutes
There are upstream delivery delays of up to 30 minutes at the carriers (AT&T, T-Mobile, Verizon, etc.) for MMS messages due to excessive election traffic. For more information on carrier delays, visit: https://prompt.stonly.com/kb/guide/en/understanding-message-delivery-delays-YDsM4NldNt/Steps/1984631
Minor · started about 1 year ago
Message delivery delays from upstream providers
In some instances, an upstream provider is causing delays in message delivery. Some customers have reported message delays of up to 15 minutes. We are monitoring closely. Messages sent through Prompt are eventually getting delivered.
Minor · started over 1 year ago
An issue has been identified with new CSV imports. Data fields are not being properly imported. Please avoid data imports via CSV while this issue is being investigated and fixed.
Minor · started over 1 year ago
10DLC number assignment delayed
Our upstream messaging providers are experiencing delayed assignment of 10DLC numbers to messaging campaigns. The providers are working to resolve the issue. This is the same issue that was occurring last week. For existing 10DLC phone numbers, no impact is expected.
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- Prompt.io seems to be up and running. We've updated the status about 1 hour ago.
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- Prompt.io is up and running now. In the last 24 hours there was 0 outages.
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