Outage in PubNub

Elevated rate of latency and timeouts in US East Point of Presence (POP)

Resolved Minor

April 02, 2023 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Beginning at 15:34 UTC 04/02, some customers may be experiencing a higher rate of timeouts and errors in Presence, Push, HIstory, Subscribe, and Auth Services.

Components affected

PubNub Presence Service PubNub Storage and Playback Service PubNub Access Manager Service PubNub North America Points of Presence PubNub Mobile Push Gateway

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 04/02/2023 05:13PM

We are resolving this issue and will follow up with a post-mortem soon.

We apologize for any impact this may have had on your service. Don't hesitate to contact us by reaching PubNub Support (support@pubnub.com) if you wish to discuss the impact on your service.

MONITORING about 1 year ago - at 04/02/2023 04:39PM

Around 16:30 UTC a fix has been implemented and we are monitoring the results for next 30 mins.

IDENTIFIED about 1 year ago - at 04/02/2023 04:19PM

Beginning at 15:34 UTC 04/02, some customers may be experiencing a higher rate of timeouts and errors in Presence, Push, HIstory, Subscribe, and Auth Services.

Latest PubNub outages

Elevated History Error/Latency in Tokyo Region - about 1 month ago

Failures for Presence Webhooks - about 2 months ago

Elevated Subscribe Latency and Errors in US-East - 6 months ago

Proactive Reconfiguration of PubNub Services - 7 months ago

Elevated Channel Groups Subscribe latency in the US-West PoP - 9 months ago

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