Outage in Pulsara

Degraded Performance - Ability for some user to manage on call status on Pulsara MOBILE

Resolved Minor

January 28, 2022 - Started about 2 years ago - Lasted about 2 months
Official incident page

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Outage Details

We have identified an issue that has been reported by a few customers. These customers have reported that they have not been able to toggle on call from Pulsara MOBILE. Pulsara Administrators, should any of your users report this issue, our recommendation at this time is that you manage the affected user’s call status via Pulsara MANAGER. Pulsara is currently working to resolve this issue and will follow up with you when the resolution is deployed.

Latest Updates ( sorted recent to last )

MONITORING about 2 years ago - at 01/28/2022 09:46PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 01/28/2022 08:49PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 01/28/2022 05:46PM

The root cause of the issue has been identified. A fix is in progress, will be tested, and then deployed to production as soon as testing is complete.

INVESTIGATING about 2 years ago - at 01/28/2022 05:38PM

We have identified an issue that has been reported by a few customers. These customers have reported that they have not been able to toggle on call from Pulsara MOBILE.

Pulsara Administrators, should any of your users report this issue, our recommendation at this time is that you manage the affected user’s call status via Pulsara MANAGER.

Pulsara is currently working to resolve this issue and will follow up with you when the resolution is deployed.

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