Outage in Purse IO

Shipping addresses with special characters (accents, umlauts, etc) failing to create orders

Resolved Major
November 29, 2021 - Started over 2 years ago - Lasted over 1 year
Official incident page

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Outage Details

currently, there is a bug preventing any address that contains special characters from being used to create orders, regardless of whether you enter it with the special character or not (eg: using e instead of é). We are working on a fix for this and hope to be finished in the coming week.
Components affected
Purse IO Shopping
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/03/2023 11:24PM

This incident has been resolved.

INVESTIGATING about 2 years ago - at 02/21/2022 06:55PM

Amazon still hasn't fixed this issue on our end, which prevents us from creating wishlists with shipping addresses containing special characters.

INVESTIGATING over 2 years ago - at 11/29/2021 07:01PM

currently, there is a bug preventing any address that contains special characters from being used to create orders, regardless of whether you enter it with the special character or not (eg: using e instead of é). We are working on a fix for this and hope to be finished in the coming week.

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