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We continuously monitor the official Puzzel status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Puzzel outages.
Major Resolved · 14 days ago · lasted about 1 hour
We are investigating and seeking to resolve an incident which may be affecting SMS two-factor authentication, sending SMS via Puzzel Agent Application and other Puzzel SMS Services. Two-factor through mail is working as normal. Our Operations team are investigating this issue as a priority. We apologize for the potential impact of this incident on you and your business.
Minor Resolved · 14 days ago · lasted about 2 hours
We are investigating and seeking to resolve an incident which may be affecting Puzzel Case Management. Customers may be experiencing slow performance and views not being updated. Our Operations team are currently investigating this issue as a priority. We apologise for the potential impact of this incident on you and your business.
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Minor Resolved · 27 days ago · lasted about 13 hours
We are investigating and seeking to resolve an incident which may be affecting Digital Engagement services for our European customers. Our Operations team are currently investigating this issue as a priority. We apologise for the potential impact of this incident on you and your business.
Minor Resolved · about 1 month ago · lasted about 3 hours
We are investigating a reported issue with SMS two-factor authentication to the Admin portal. Two-factor through mail is working as normal. We apologize for the potential impact of this incident on you and your business.
User-reported problems for Puzzel in the last 12 hours. It's a collection of user reports from different sources.
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Best practices when managing an outage
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