Outage in Qualys

EU Platform 2: VM/PC Scans in "Queued" status & Scan Processing Delay (IM-10876)

Resolved Major

March 09, 2023 - Started about 1 year ago - Lasted about 14 hours
Official incident page

Need to monitor Qualys outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Qualys, and never miss an outage again.
Start Free Trial

Outage Details

Qualys Cloud Platform Operations is investigating an issue causing some of the VM/PC Scans to remain in "Queued" status in UI for a long time, and scan processing is also delayed. Further updates will be shared as they become available. The ticket reference for this activity is IM-10876.

Components affected

Qualys Vulnerability Management (VM) Qualys Policy Compliance (PC)

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/09/2023 07:50PM

This incident has been resolved.

MONITORING about 1 year ago - at 03/09/2023 03:23PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 03/09/2023 11:41AM

Qualys Cloud Platform Operations continues to investigate an issue causing some of the VM/PC Scans to remain in "Queued" status in UI for a long time, and scan processing is also delayed.

Further updates will be shared as they become available.

The ticket reference for this activity is IM-10876.

INVESTIGATING about 1 year ago - at 03/09/2023 05:52AM

Qualys Cloud Platform Operations is investigating an issue causing some of the VM/PC Scans to remain in "Queued" status in UI for a long time, and scan processing is also delayed. Further updates will be shared as they become available.

The ticket reference for this activity is IM-10876.

Latest Qualys outages

All Shared Cloud Platforms: CS (Container Security) - SCA scan data processing is impacted (IM-11525) - 9 days ago

KSA Platform 01: Slowness during Login (IM-11516) - 15 days ago

EU Platform 2: Policy Compliance module is not loading (IM-11492) - about 1 month ago

US Platform 1, US Platform 3, EU Platform 1 and EU Platform 2 - Increase in delta processing time has been observed (IM-11490) - about 1 month ago

CA Platform 1 : UI/API is Inaccessible. (IM-11479) - about 2 months ago

The easiest way to monitor Qualys and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook