Outage in QuickBooks

Some customers are experiencing Error 163 on their bank feed connection with Desjardins

Resolved Minor

March 31, 2022 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Some customers are currently unable to connect with Desjardins and are experiencing Error 163. We are working on fixing the problem. We apologize for the inconvenience and hope to get everything up and running soon.

Latest Updates ( sorted recent to last )

IDENTIFIED about 2 years ago - at 03/31/2022 03:26PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 03/31/2022 02:33PM

We appreciate your patience while continue working on resolving Error 163 with Desjardins.
In the meantime please refer to the following Help articles in order to manually upload your Desjardins transactions into QBO:
Manually upload transactions into QuickBooks Online: https://quickbooks.intuit.com/learn-support/en-ca/import-transactions/manually-upload-transactions-into-quickbooks-online/00/262542
Format CSV files in Excel to get bank transactions into QuickBooks: https://quickbooks.intuit.com/learn-support/en-ca/bank-transactions/import-bank-transactions-using-excel-csv-files/01/261910

Please note that customers will need to edit their Desjardins CSV to a 3 column format as described in the Help articles above.

INVESTIGATING about 2 years ago - at 03/31/2022 02:11PM

Some customers are currently unable to connect with Desjardins and are experiencing Error 163.

We are working on fixing the problem. We apologize for the inconvenience and hope to get everything up and running soon.

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