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This incident has been resolved.
@opsgenie-SRE
@teams-4be2b1
Placeholder: This is for ATOS gateway errors. This number should not be ANY errors expected. Review the error to doublecheck infrastructure issues. If this prevents function behavior of callhandling, then escalate quickly to dev-callhandling in opsgenie (https://rapiddeploy.app.opsgenie.com/teams/dashboard/1fa80f5d-85d0-4f34-aab4-9f8cac443d3f/main) and create an incident in StatusPage. If this issue is non-critical, then create a work item for the DEV team (striketeam ATX).
Playbook here:
[Known Errors]( https://rapiddeploy.atlassian.net/wiki/spaces/SRE/pages/1505001473/CallHandling+Gateway+Known+Errors )
More than 150 log events matched in the last 30m against the monitored query: status:error \@ComponentVersion:callhandling* -env:(dev OR painkillers OR qa OR uat-hf OR Preview) -@MessageType:SendRejectCallCommand by env
Priority : P2
Last Updated : 2023-04-21 09:46:54 +0000
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