Outage in ReCharge Payments

Degraded performance in charge processing on some stores

Resolved Minor

August 16, 2022 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Our engineering team is currently investigating the cause of the issue.

Components affected

ReCharge Payments Charge Processing

Latest Updates ( sorted recent to last )

MONITORING over 1 year ago - at 08/16/2022 07:42PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 08/16/2022 07:07PM

A fix is currently being deployed.

IDENTIFIED over 1 year ago - at 08/16/2022 06:54PM

The issue has been identified and a fix is under review.

INVESTIGATING over 1 year ago - at 08/16/2022 06:46PM

Our engineering team is currently investigating the cause of the issue.

Latest ReCharge Payments outages

Admin Access Error - about 2 months ago

Some customers are unable to update payment methods for Shopify Checkout stores. - 3 months ago

Discount code imports from Shopify failing - 3 months ago

Customers unable to login to subscription portal - 3 months ago

Degraded API Response Times - 4 months ago

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