Redtail Hosted Email Services | Delayed Inbound Email

This incident has been resolved.

We have taken some corrective measures to mitigate the issue. Some residual delays may be experienced as the system works through backlog of queued mail. We sincerely apologize for any negative impact to your day-to-day operations that may have resulted due to the identified issue.

Our Engineers have identified the root cause for the issue impacting inbound mail. They are working to implement some mitigation steps to help alleviate the issue while they work towards a full resolution. We appreciate your patience and understanding as we work through the issue.

Our Engineers are investigating the reoccurring issue in delayed mail. They are working to quickly resolve the issue. Thank you for your patience and understanding.

Some users reported an issue with delayed incoming emails. Our Engineers investigated the reported issue and verified an issue with our email scanning layers that was quickly resolved. Once the our Engineers took the necessary corrective measures, mail started flowing as expected. Some residual delays may be experienced as the system works through backlog of queued mail. We sincerely apologize for any negative impact to your day-to-day operations that may have resulted due to the identified issue.