Incident in Reflektion, Inc
7 months ago

Elevated error rates in recommendation services and API

Resolved Minor
We are seeing an increase in the error rates (1% - 2%) across recommendation and API services. We are investigating the issue. Will post updates as and when we see improvements.
Updates ( sorted recent to last )
RESOLVED at 12/07/2021 11:06PM

All systems are functional . We will continue to monitor from our end. Please continue to reach out to customer support if you see any issues.

MONITORING at 12/07/2021 08:45PM

The error rates are back to normal levels and we have been able to verify our systems are up and running. We are continuing to monitor from our end.

IDENTIFIED at 12/07/2021 05:05PM

Applications are back closer to 90% and We'll keep you posted once it is back to 100%.

IDENTIFIED at 12/07/2021 04:41PM

Many services have already recovered, however AWS teams are working towards full recovery across services.

IDENTIFIED at 12/07/2021 04:33PM

We can confirm Reflektion Customer Engagement Console (CEC) is back to normal.

IDENTIFIED at 12/07/2021 01:12PM

AWS US east coast region (us-east-1) is experiencing outage which affects world’s largest sites, and we are also affected by this outage. We are seeing Reflektion services being gradually restored as AWS continues to make progress on issue resolution. We also have been working for last few hours to create alternative end points for our services. These alternative end points will be disabled once AWS resolves their issues. We will inform you once AWS resolved the issue so you can revert back the change you made. These end points will no longer work after issue resolution. If you continue to experience degraded services for API integrated widgets and modules, please contact [email protected] for more details regarding temporary endpoints. For JS integrated sites and modules, we observed Gateway timeout for subdomain based Beacon endpoint, you can adjust the beacon endpoint to be the non-subdomain version. Please reach out to [email protected] for more details.

IDENTIFIED at 12/07/2021 11:27AM

Reflektion Customer Engagement Console (CEC) is also down at the moment. We are continuing to work on a fix for this issue.

IDENTIFIED at 12/07/2021 11:07AM

We are continuing to work on a fix for this issue.

IDENTIFIED at 12/07/2021 10:13AM

Our customer support portal (zendesk) is also down at the moment. To contact support , please email [email protected]

IDENTIFIED at 12/07/2021 09:46AM

We have identified this issue is due to an ongoing AWS outage. We are keeping this incident open while we wait for AWS systems to recover.

INVESTIGATING at 12/07/2021 09:14AM

We are continuing to investigate this issue.

INVESTIGATING at 12/07/2021 09:13AM

Promotional email services are also affected at this point of time. We are continuing to investigate this issue

INVESTIGATING at 12/07/2021 08:52AM

We are continuing to investigate this issue.

INVESTIGATING at 12/07/2021 08:33AM

We are seeing an increase in the error rates (1% - 2%) across recommendation and API services. We are investigating the issue. Will post updates as and when we see improvements.

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