Outage in Restream

Investigating issue with Recordings and Analytics

Resolved Minor

January 27, 2023 - Started about 1 year ago - Lasted about 1 hour

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Outage Details

We are continuing to work on a fix for this incident. Analytics is working again, but data collected during the outage is lost without the ability to recover it. Recordings are working, but we are still investigating options to recover them.

Components affected

Restream Washington, D.C. Restream London Restream Madrid Restream Amsterdam Restream Sao Paulo Restream San Jose Restream New York Restream Toronto Restream Istanbul Restream Tokyo Restream Dallas Restream Bangalore Restream Seoul Restream Sydney Restream Frankfurt Restream Hong Kong Restream Singapore Restream Analytics Restream Paris

Latest Updates ( sorted recent to last )

MONITORING about 1 year ago - at 01/27/2023 02:10PM

We are continuing to work on a fix for this incident.
Analytics is working again, but data collected during the outage is lost without the ability to recover it.
Recordings are working, but we are still investigating options to recover them.

IDENTIFIED about 1 year ago - at 01/27/2023 02:06PM

We are continuing to work on a fix for this incident.
Recordings are now working and we're working on recovering videos saved during downtime.

INVESTIGATING about 1 year ago - at 01/27/2023 03:00AM

We have noticed issues with our recordings and analytics systems. The team is currently investigating the issue.

Latest Restream outages

Investigating issues with streaming to Restream Events - about 1 year ago

Investigating issue with some increased number of unexpectedly stopping live streams - over 1 year ago

Website isn't accessible at the moment (automated) - over 1 year ago

Investigating unexpected live stream stops - over 1 year ago

Investigating issue with Restream Studio loading partially - over 1 year ago

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