Outage in Retention Science

Click/Open Data Missing in AI Stats

Resolved Minor

June 07, 2021 - Started almost 3 years ago - Lasted 10 months
Official incident page

Need to monitor Retention Science outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Retention Science, and never miss an outage again.
Start Free Trial

Outage Details

Campaign performance metrics are temporarily missing for some accounts - our team is aware of the issue and will update with a resolution soon. Email sends are not impacted.

Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 06/07/2021 06:12PM

A patch has been put into place and this incident is now resolved.

It may take up to 24 hours for the system to update and reflect stats correctly.

IDENTIFIED almost 3 years ago - at 06/07/2021 04:42PM

Campaign performance metrics are temporarily missing for some accounts - our team is aware of the issue and will update with a resolution soon. Email sends are not impacted.

Latest Retention Science outages

Database server out of temporary disk space causing certain sites' recommendations to fail - 5 days ago

Slowness navigating the website, delays sending emails.. - 3 months ago

AWS Outage - over 2 years ago

Intermittent 502 errors for email clicks - almost 3 years ago

Delayed sends for emails with greater than 5k recipients - over 3 years ago

Start monitoring Retention Science and all your cloud vendors in minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook