Outage in Retention Science

Delayed sends for emails with greater than 5k recipients

Resolved Minor

December 18, 2020 - Started over 3 years ago - Lasted over 1 year
Official incident page

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Outage Details

We are experiencing an issue that is preventing emails from going out for list sizes greater than 5000 recipients. We have identified the issue and are currently working on a solution.

Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 12/18/2020 07:58PM

This issue has now been resolved. All backed up emails will begin sending and all remaining emails will go out as planned.

IDENTIFIED over 3 years ago - at 12/18/2020 07:27PM

We are experiencing an issue that is preventing emails from going out for list sizes greater than 5000 recipients. We have identified the issue and are currently working on a solution.

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