Outage in Retreaver

Twilio is experiencing an outage

Resolved Major
March 28, 2022 - Started about 2 years ago - Lasted about 19 hours
Official incident page

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Outage Details

Twilio appears to be having a serious problem. We are actively looking into the incident and will post more information shortly.
Components affected
Retreaver Call Handling
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 03/28/2022 03:50PM

We are seeing signs of recovery at Twilio and are receiving call progress events again. We are continuing to monitor and will update this incident shortly.

INVESTIGATING about 2 years ago - at 03/28/2022 03:29PM

We are currently not receiving call progress events from Twilio. Some call are currently not closing correctly, you may see calls in progress that are not actually active. Calls may not route correctly past initial routing stages. We will update this incident as soon as we have more information, as we are waiting on Twilio.

INVESTIGATING about 2 years ago - at 03/28/2022 03:09PM

Twilio appears to be having a serious problem. We are actively looking into the incident and will post more information shortly.

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