Outage in Rev AI

Delay in Asynchronous Speech-To-Text, Insights APIs and Streaming API results

Resolved Minor
August 16, 2022 - Started over 1 year ago
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/17/2022 07:18PM

This incident has been resolved. We are following up with our hosting providers to reduce the likelihood of this occurrence again.

MONITORING over 1 year ago - at 08/16/2022 11:50PM

Keeping the issue open for now as we continue to monitor, but most users should no longer be experiencing increased Streaming Speech-To-Text Partial and Final latency. We do observe occasional slow response times from AWS S3 and we have escalated with our hosting provider.

MONITORING over 1 year ago - at 08/16/2022 10:51PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 08/16/2022 09:42PM

We are continuing to monitor for any further issues.

The Async API issues have resolved.

We are seeing an improvement on the Streaming API, but users may experience an increase in streaming transcript turn around times.

MONITORING over 1 year ago - at 08/16/2022 08:53PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 08/16/2022 08:23PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 08/16/2022 08:16PM

We are currently investigating this issue.

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