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Resolved Rev.io Login Access Issues
We have identified an issue with client login and access to the Rev.io systems. Our team is working on this now, and will keep this page updated as soon as we have an update.
Resolved AWS Outage - Possible Impact to Paya ACH Payments
We have been notified of an Amazon Web Services issue that impacts ACH processing in Paya Connect. This is a worldwide AWS outage. Clients may get errors on ACH transactions during this outage. Please note that this is not effecting credit card transactions. We will keep this page updated as we receive information from Paya and/or Amazon.
Resolved Degraded Ticketing Performance
We are currently experiencing degraded performance in the Rev.io Ticketing module. We are are working on the fix and expect it to be operational again in the coming hours.
Resolved SureTax API Outage - 4/9/21
We are currently investigating reports that SureTax's API is experiencing an outage. We have reached out to CCH SureTax to confirm the outage, and their timeline on restoring functionality. We are waiting on guidance and next steps from their team and will provide updates to this incident as we receive updates.
Resolved SureTax API Outage - 4/1/21
CCH SureTax is experiencing intermittent API outages as of today, 4/1/21. We are working with the vendor and assessing impact at this time. We will update this page shortly once support teams have assessed and can provide guidance and next steps as needed.
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