Is Down? Status is Operational

Latest Outages

Check the stats and details of the latest outages and issues

0 Outages in the last 7 days
0 Outages in the last 30 days
38 Days since last incident

Minor Resolved · about 1 month ago · lasted about 4 hours

Billing Queue Performance Incident

We have identified an issue with the web application billing queues. During this time, clients may experience degraded performance when using billing queues (email queue, print queue, create bills queue). Our team is working on a hotfix to resolve this and we will keep this thread updated as we receive updates.

Minor Resolved · about 2 months ago · lasted about 3 hours

Paya Outage Affecting Payments

We have been alerted to an outage from the Paya payments platform that may be affecting clients who are using Payments for ACH processing. As soon as more information is available, we'll provide it here. Reach out to the Client Success team with any questions.

Major Resolved · 5 months ago · lasted 7 minutes

Issue preventing email, print and CDR import functionality

After a minor release this morning we found a bug that is preventing email, print and CDR import functionality. The team is working on a fix and getting it ready for release within the next 30 minutes. Will update when resolved.

Minor Resolved · 5 months ago · lasted 22 minutes Connectivity Issues - July 6th, 2022

We are currently investigating an issues affecting login access and connectivity to the platform. As soon as we have identified and fixed the issue, we'll update this page.

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Minor Resolved · 6 months ago · lasted about 3 hours Login Access Issues

We are currently investigating an issue related to client login page access problems. As soon as more information is available, we'll provide it.

Minor Resolved · 6 months ago · lasted about 5 hours Reported Latency - May 25th, 2022

We are currently aware of and investigating an issue causing slowness for multiple clients.

Minor Resolved · 9 months ago · lasted 19 days Connectivity Issues - March 10th, 2022

We are currently investigating reports of connectivity and login issues. We will update this page as soon we have established the root cause and corrective action.

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Is down today? seems to be up and running. We've updated the status 3 minutes ago. There have been 0 incidents in the last 24 hours.
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