Resolved SureTax API Outage - 4/9/21
We are currently investigating reports that SureTax's API is experiencing an outage. We have reached out to CCH SureTax to confirm the outage, and their timeline on restoring functionality. We are waiting on guidance and next steps from their team and will provide updates to this incident as we receive updates.
Resolved SureTax API Outage - 4/1/21
CCH SureTax is experiencing intermittent API outages as of today, 4/1/21. We are working with the vendor and assessing impact at this time. We will update this page shortly once support teams have assessed and can provide guidance and next steps as needed.
Resolved DynDNS outage.
DynDNS experienced an outage between 6:37-7:03 ET and caused DNS resolution (and ultimately, serving traffic) failures for some of our applications. Outages after the DynDNS resolution were likely related to residual effects of the original DynDNS outage. More details here: https://www.dynstatus.com/incidents/x8psymmjc5bw
Resolved MRC Posting Delays (2/1): Post-Mortem
Early this morning (2/1/2021) our automated process to update global data related to tax law changes encountered an alert. Our infrastructure team responded to the alert and corrected the alert but, due to the timing of the issue, there was a small interruption in the ability to post charges and a slight delay in processing the billing queues. Normal operations have resumed, and all billing should be finished.
Resolved Degraded Performance
A small subset of databases are experiencing some performance issues that is resulting in degraded application performance. We are currently investigating the cause.
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