Number of Incidents
1 outages
Since last incident
3 days
Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including Ribbon Health.
Minor · 3 days ago · lasted about 7 hours
We are experiencing an outage to our Providers and Clinical Areas endpoints. We are actively investigating and will be providing updates within the next hour.
Minor · started 12 months ago
Outage of Ribbon API/FCA Editing Capabilities (PUT/POST/DELETE Requests)
Ribbon is currently experiencing a technical issue with our API infrastructure that is preventing data editing via the API and Find Care App (FCA). Ribbon APIs and FCA are only functioning in a read-only capacity; therefore, any data edits made via the API and FCA (PUT/POST/DELETE requests) will not be successful at this time. We currently do not have an estimated time for resolution; however, the API and FCA are currently live and functional for any read-only (GET) calls.
Minor · started over 1 year ago
Deductible Check (powered by Change Healthcare) - Intermittent Processing Issues
Please note this message does not affect customers who have migrated to our Eligibility Check endpoint powered by pVerify. Our clearinghouse partner for our Deductible Check endpoint, Change Healthcare, is experiencing intermittent processing issues. We will monitor and share updates as this issue gets resolved.
Minor · started over 1 year ago
Clearinghouse Partner Processing Down
Our clearinghouse partner, Change Healthcare, is experiencing an outage on Eligibility processing. Unfortunately, our Deductible Endpoint will also be down until their processing is back up. We will monitor and update on the situation as we have more information.
Minor · started over 1 year ago
Eligibility/Deductible - Intermittent Issues
Our clearinghouse, Change Healthcare, is experiencing intermittent errors with processing eligibility transactions. The issue has been escalated.
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