Number of Incidents
1 outages
Since last incident
10 days
Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including RingCentral Engage Digital.
Major · 10 days ago · lasted about 20 hours
A portion of customers may experience issues with their Instagram channels. Meta teams updated their status page and are working on the issue: https://metastatus.com/graph-api Our teams will be monitoring the situation and provide updates once we have more information.
Major · 5 months ago · lasted about 1 hour
Whatsapp - Major disruption on outbound messages
A portion of customers may experience issues without outbound messages on Whatsapp sources. Whatsapp teams updated their status page and are working on the issue: https://metastatus.com/whatsapp-business-api Our teams will be monitoring the situation and provide updates once we have more information.
Minor · 6 months ago · lasted 44 minutes
Issues on outbound emails on US Postmark channels
A portion of our US-based customers may experience issues sending emails through Postmark channels. Our teams are actively working to resolve this.
Major · 7 months ago · lasted about 3 hours
Messenger channel sync partial outage
Source synchronization for your Messenger channels may be temporarily impossible or slowed down due to an ongoing issue on Meta's API. You can check the current status from Meta's status page: https://metastatus.com/messenger We'll get back to you as soon as we have more information from Meta.
Major · 11 months ago · lasted 5 minutes
Major disruptions on WhatsApp APIs
A portion of customers may not be able to receive messages and reply through WhatsApp channels. This is due to an ongoing major disruption on the WhatsApp Cloud API preventing to send any message, see https://metastatus.com/whatsapp-business-api Our teams are monitoring the situation, when this API is back, the messages agent have created in Engage Digital on those WhatsApp channels will be sent automatically.
Major · 11 months ago · lasted about 2 hours
Major incident on WhatsApp API
There is an ongoing major disruption on the WhatsApp Cloud API preventing to send any message, see https://metastatus.com/whatsapp-business-api We are monitoring the situation, when this API is back, the messages agent have created in Engage Digital on those WhatsApp channels will be sent automatically.
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