This chart provides user-reported problems for RingCentral Engage Digital in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official RingCentral Engage Digital status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last RingCentral Engage Digital outages.
Minor Resolved · 2 days ago · lasted 44 minutes
Issues on outbound emails on US Postmark channels
A portion of our US-based customers may experience issues sending emails through Postmark channels. Our teams are actively working to resolve this.
Major Resolved · 28 days ago · lasted about 3 hours
Messenger channel sync partial outage
Source synchronization for your Messenger channels may be temporarily impossible or slowed down due to an ongoing issue on Meta's API. You can check the current status from Meta's status page: https://metastatus.com/messenger We'll get back to you as soon as we have more information from Meta.
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Major Resolved · 5 months ago · lasted 5 minutes
Major disruptions on WhatsApp APIs
A portion of customers may not be able to receive messages and reply through WhatsApp channels. This is due to an ongoing major disruption on the WhatsApp Cloud API preventing to send any message, see https://metastatus.com/whatsapp-business-api Our teams are monitoring the situation, when this API is back, the messages agent have created in Engage Digital on those WhatsApp channels will be sent automatically.
Major Resolved · 5 months ago · lasted about 2 hours
Major incident on WhatsApp API
There is an ongoing major disruption on the WhatsApp Cloud API preventing to send any message, see https://metastatus.com/whatsapp-business-api We are monitoring the situation, when this API is back, the messages agent have created in Engage Digital on those WhatsApp channels will be sent automatically.
Minor Resolved · 7 months ago · lasted about 16 hours
Messages containing links can't be sent through Instagram Messaging
Customers using Instagram Messaging channels might get error messages when sending links to customers. The issue has been reported to Facebook. For more information and to follow the progress and resolution of this issue, please see this ticket: https://developers.facebook.com/support/bugs/3234812200167748/
Minor Resolved · 9 months ago · lasted 6 minutes
Issues with Alchemer survey links
Some end-users may encounter issues when trying to open the survey link. A ticket has been opened to our survey partner and our team is currently investigating a solution to circumvent the issue.
Minor Resolved · 10 months ago · lasted 33 minutes
Whatsapp - some errors for outbound messages
Some outbound messages are failing because of an error returned by the Whatsapp APIs. Issue has been identified and our team is currently working on a fix.
Check the current status of the components
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