Outage in RingCentral Engage Digital
Shard1 customers see delayed exports on most sources
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
Situation is stable for 1h, closing the incident.
The situation is back to normal since 3:30pm even though.
We already had mitigated the issue since 3:10pm
We are still monitoring the situation to avoid the root cause to reappear.
Outbound api requests are randomly failing which delays message to be sent from ED to various channels.
We are currently investigating the issues, only shard1 customer are impacted. We are implementing mitigations and another team is trying to solve the root cause.
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