Outage in Robocorp

Multiple runs started by Control Room scheduler

Resolved Minor

October 20, 2022 - Started over 1 year ago
Official incident page

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Outage Details

We have fixed an issue causing Control Room scheduler to incorrectly start multiple runs for a subset of scheduled runs between Oct 19 16:15 EEST (6.15am PT) and Oct 20 10:20 EEST (1.20am PT). The root cause of the issue was an insufficient timeout configuration, which in some cases caused our resiliency mechanism to trigger a retry before the processing of the original request had been completed. We apologize for any inconvenience.

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 10/20/2022 08:25AM

We have fixed an issue causing Control Room scheduler to incorrectly start multiple runs for a subset of scheduled runs between Oct 19 16:15 EEST (6.15am PT) and Oct 20 10:20 EEST (1.20am PT).

The root cause of the issue was an insufficient timeout configuration, which in some cases caused our resiliency mechanism to trigger a retry before the processing of the original request had been completed.

We apologize for any inconvenience.

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