Ruvna Status

Resolved Errors Loading Screening Instances

We are currently investigating this issue.

Resolved SFTP Uploads Failing

We are currently investigating the issue.

Resolved SMS Delivery Issues

Our upstream provider, Twilio, is currently experiencing an issue which is causing SMS delivery delays and failures when sending text messages (including Health screenings and Announcements). See https://status.twilio.com/incidents/zmz5c9prz8mm for more details. We are monitoring closely and will resolve this incident once we have received confirmation that the issue has been resolved from our upstream provider.

Resolved SMS Delivery Delays to T-Mobile

Our upstream provider, Twilio, is currently experiencing an issue which is causing SMS delivery delays when sending messages to T-Mobile US devices via short codes. Ruvna delivers text messages through a short code, so text messages (including Health screenings and Announcements) may be delayed for users with T-Mobile devices. See https://status.twilio.com/incidents/8961zbmdjfxr for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.

Resolved Issues with Scheduled Screening Instances

We're currently experiencing delays and increased failure rates when creating automatically scheduled screening instances. Some instances are being created up to 4 minutes later than their scheduled time, and others are failing to be created. Our team is investigating the issue which is a result of an ongoing AWS service disruption. We will provide updates here as they become available. This incident does not affect manually-created screening instances. If your instance is not created within 5 minutes after its scheduled creation time, we recommend creating the instance manually (by selecting "Create Off-Schedule Instance").

Resolved Health Screening Follow Up Links Invalid

We are investigating an issue where some of the links contained in automatic follow up messages from Ruvna Health are not valid. We are working on resolving this issue as quickly as possible. The issue does not appear to impact the initial screening links sent by Ruvna Health, so affected users should click on the original link they received rather than the follow up.

Resolved Screenings Not Sending

We are currently investigating an issue causing some scheduled Health screenings to not automatically send texts or emails to recipients. We will provide updates here as they become available.

Resolved Degraded Email Performance

We are currently investigating this issue.

Resolved Service Outage

We are currently investigating the issue.

Resolved SFTP Syncing Issues

Some data updates sent to schooldata.ruvna.com via SFTP are not being referenced when the corresponding import procedures run, causing the updated data to not be reflected in Ruvna. We are investigating the issue.