Number of Incidents
1 outages
Since last incident
17 days
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Minor · 17 days ago · lasted about 1 hour
Scheduled release upgrade version 12.7
The maintenance may be extended for additional 30 minutes due to script took more time to execute.
Major · 4 months ago · lasted 38 minutes
AWS has reported an increase in error rates and latencies in accessing several AWS services in the US-EAST-1 region where BHN Rewards application is hosted. This has impacted our ability to service API requests and integrations. You may see increased errors while accessing our API or while using our integrations. AWS has identified the root cause as an issue with AWS Lambda service and is working towards a resolution. We will provide an update as soon as we hear from AWS on a resolution
Minor · 12 months ago · lasted about 7 hours
We are currently experiencing issues with our application. Some of the application pages are not loading. This outage has not impacted Rybbon API. We are investigating the issue.
Minor · almost 2 years ago · lasted 4 months
We are experiencing partial outage to our API service because of an outage with AWS in the US-East-1 region. We are actively monitoring this situation, and will post an update when the service is back to normal.
Minor · almost 2 years ago · lasted 5 months
Our email service provider is experiencing email delivery issues at this moment. Emails sent from Rybbon platform are currently being queued at the email service provider. We are monitoring the situation closely with our provider, and is expecting to have a resolution soon. We will post an update once the issue is resolved.
Minor · almost 2 years ago · lasted 5 months
Email service provider delivery issue
Our email service provider is experiencing email delivery issues at this moment. Emails sent from Rybbon platform are currently being queued at the email service provider. We are monitoring the situation closely with our provider, and is expecting to have a resolution soon. We will post an update once the issue is resolved.
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