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The issue is resolved and the service continues to perform as expected.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
We have identified an intermittent issue in Canada, preventing a subset of customers from accessing the service. Customers might face an error message: "Unable to load your payroll details, there was a problem, return to HR". If customers retry, they should be able to access.
We appreciate your patience as we work to resolve this issue.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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