Outage in Salesforce
Performance Degradation
Resolved MinorLatest Salesforce outages
Details
Updates ( sorted recent to last )
Capacity addition has been done for NA107, while it’s in progress for NA215. The team continues to monitor the system performance levels to prevent an incident repeat and to prepare for peak hours.
We will provide an update upon significant developments.
The team has started deploying additional capacity to the application servers and remains engaged to work on additional swimlanes to resolve this issue.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
The Salesforce Technology team confirmed that customers remain out of impact as we continue to monitor the services. We are working on a permanent fix to resolve the issue, wherein the teams are working to have the additional capacity added to the application servers.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
At 22:01 UTC, on January 24, 2023, the Salesforce Technology team noted a recurrence of the performance degradation impacting the NA107 and NA215 instances. During a performance degradation, customers may experience longer-than-normal wait times for pages to load. Some customers may also experience issues with Search and Message Queue (MQ) processing.
Upon investigation, the team determined an issue on the application tier and is exploring multiple paths to resolution.
The team believes that we are in a state of out-of-impact following the application server restarts and suppression of messages. The team is currently monitoring the system performance levels. The team is exploring multiple paths to the resolution.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.
We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.
We isolated the issue to the application tier and are working to find the best path to resolution. We will provide an update in 30 minutes or sooner if we have more information.
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