The team has increased storage and implemented a volume change following the discovery of the possible incident trigger. After reviewing metrics, it appears this volume change was successful, so it is now being deployed, in phases, across all instances. We will provide an update upon significant developments as additional information becomes available.
The teams continue to investigate additional paths toward resolution. These long-term solutions involve additional investigation time. Teams will continue to monitor the overall performance and health of the impacted instances to mitigate any immediate impact. We will provide an update upon significant developments as additional information becomes available.
The teams continue to investigate additional paths to resolution and are investigating a long-term fix of increasing Input/Output limits. We’ll provide an update in 60 minutes or sooner if additional information becomes available.
Initial indications show a positive impact, however, due to its repetitive nature, the team remains engaged and continues monitoring the performance and overall health. We’ll provide an update in 60 minutes or sooner if additional information becomes available.
The teams have determined there was a connectivity issue with the additional capacity added which has been restored. The teams are extensively monitoring the performance and overall health of this issue due to its repetitive nature. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
At approximately 13:10 UTC on January 25, 2023, the Salesforce Technology team became aware of a repeat performance degradation affecting customers on the NA107 and NA215 instances of the Salesforce Government Cloud Production environment. During a performance degradation, customers may experience high Average Page Time (APT) where pages load longer than normal. To mitigate this issue, the team has added additional capacity. In parallel, the team is investigating additional paths toward a resolution. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
We’re investigating the cause of the issue and have engaged more engineers to help isolate the root cause. We will provide an update in 30 minutes or sooner if we have more information.
We are continuing to investigate the cause of this issue and have engaged additional engineers.
We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.
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