Outage in Salesforce

Performance Degradation - Asynchronous Processing

Resolved Minor

January 27, 2023 - Started about 1 year ago - Lasted about 2 hours

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Outage Details

The Salesforce Technology team is working to isolate a performance degradation on this instance. Some customers get delays in asynchronous processing, including Web-to-Case, Web-to-Lead, Email-to-Case, and dashboard refreshes. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.

Components affected

Salesforce NA159

Latest Updates ( sorted recent to last )

MONITORINGWITHSOLUTION about 1 year ago - at 01/27/2023 08:57AM

We have implemented a solution and are monitoring the instance performance levels.

IMPLEMENTINGSOLUTIONWORKINGONFIX about 1 year ago - at 01/27/2023 08:21AM

We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

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