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Salsify Outages
Minor Incident Walmart Supplier Center Syndication Errors
There have been reports of errors when publishing content from Salsify through the Walmart API. The issue does not appear to be affecting all publications. Our engineering team is currently investigating a cause for these errors. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.
Resolved Minor GDSN/insights reports not generating
Our engineering team is currently investigating an issue causing GDSN reports along with insights to be delayed. We'll update you as soon as we have more information. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.
Resolved Minor Insights reports experiencing issues due to intermittent data refreshes
We are currently experiencing an issue which is intermittently preventing product data from being refreshed. This outage affects all product reports and the price history widget for all Retailers Merchandising, compliance, buy box, and map violation reports may have stale product data, and data gaps in the price history widget may be present until the outage is resolved. We are currently investigating the root cause and will provide further updates once determined. Once the incident has been resolved, all product data will automatically be refreshed within the next 24 hours, but we will not be able to backfill the data gaps in the price history widget. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Resolved Minor Insights reports experiencing issues due to crawl data vendor
Our crawl data vendor is experiencing an issue which is intermittently preventing us from refreshing Walmart Canada crawl data with them. This outage affects all product reports and the price history widget for Walmart CA. Walmart US is not affected with this incident. Merchandising, compliance, buy box, and map violation reports may have stale product data, and data gaps in the price history widget may be present until the outage is resolved. We’ve escalated the issue with our vendor and they are working towards a resolution. Once the issue has been resolved, all product data will automatically be refreshed within the next 24 hours, but we will not be able to backfill the data gaps in the price history widget. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Resolved Minor Custom Integrations, Password Protected Catalogs/Lightboxes, and Labs access failing with an authentication error
Our engineering team has identified and is addressing an issue that is causing Custom Integrations, Password Protected Catalogs/Lightboxes, and access to Labs to fail with an authentication error. We hope to have this done as soon as possible. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Salsify Components Status
"I spend 2 hours trying to solve an issue and then realize it's due to an [EXTERNAL SERVICE] outage"
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Frequently Asked Questions
- Is Salsify down today?
- Salsify seems to be having problems. You can check the incident details on the top of the page.
- I'm having issues with Salsify, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
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- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Salsify has issues.
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- Contact us, and we'll add it ASAP.
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