This chart provides user-reported problems for Salsify in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Salsify status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Salsify outages.
Minor Resolved · 4 days ago · lasted 3 days
Overstock Publications Appear Complete But Do Not Return Feedback
Our team has encountered an issue where publication feedback for rejected products is not returning to the Overstock Channel. We are currently working on a fix but are not able to provide an ETA at this time. If your Overstock channel is published and the updates or new products are not visible in Oasis after 24 hours please reach out to support at https://help.salsify.com/ProductXM/s/createrecord/Create_a_PXM_Case When creating the case please select the following fields to help us find your request sooner: Feature: Direct Connection Topic: Overstock Subject: Incident - Overstock Publications Appear Complete But Do Not Return Feedback Description: (include a product example) Salsify URL: (A URL to the channel you are publishing)
Major Resolved · 7 days ago · lasted about 6 hours
We are currently experiencing an issue when authenticating/accessing Salsify's FTP. This can cause FTP Imports pulling from the Salsify FTP and Channel publishes to the Salsify FTP to fail. As well as any, Lookup tables, and Custom Integrations that rely on our FTP as a source or destination. Our team is actively investigating the issue, and we apologize for the inconvenience. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
14 day free trial · No credit card required
Minor Resolved · 12 days ago · lasted 3 days
Connection issues to Salsify FTP Partner
We are experiencing some intermittent connection issues to Salsify's FTP partner. We are working with our FTP partner to resolve this issue. Exports, Uploads and Lookup Tables using a file from the Salsify FTP may be affected. Customers with internal systems connecting via FTP should try using PASSIVE mode as a workaround. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Major Resolved · 15 days ago · lasted about 5 hours
Salsify's FTP provider is currently unavailable. We're currently working to restore service. Imports, Exports, Uploads, and Lookup Tables are currently affected.
Minor Resolved · 24 days ago · lasted 2 days
GDSN Performance Degradation
Salsify has detected an abnormal increase in response time from our German market data pool partner. As a result, we have temporarily paused syndication to the German market until our partner's data pool services have returned to normal. We continue to work with our partner to re-establish stable services. For any questions regarding this subject, please reach out to Salsify Support at https://help.salsify.com/help/contact-feedback
Minor Resolved · 27 days ago · lasted about 5 hours
Salsify is Migrating the Knowledge Base
Salsify is currently in the process of migrating to a new Customer Portal and Knowledge Base experience. During this time, the Knowledge base (help.salsify.com) and Contact Support page will be down for a brief period.
Minor Resolved · about 1 month ago · lasted 7 days
GDSN Performance Degradation
We have identified an issue with our German data pool partner causing a slow response time and impacting our processing queue for all GDSN operations. We are working with the partner to restore standard operational expectations and have taken steps to mitigate the impact on Salsify's end. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Check the current status of the components
The Salsify Commerce Experience Management (CommerceXM) Platform powers engaging shopping experiences at every stage of the buying journey.
With IsDown, you can monitor all your critical services official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.Start free trial
No credit card required · Cancel anytime · 2507 services available
Quickly identify external outages that impact your business. We are monitoring more than 2300 services in real time.
Your team on top of problems
IsDown aggregates the information from the status pages of all your services, making it easy to monitor the health of all your services in one place. Say goodbye to managing each status page individually - our service simplifies the process.
No more wasting time. Uptime monitoring in real time
Say goodbye to wasting time trying to diagnose issues with your services - our 24/7 monitoring service does the work for you. We'll notify you if there is an incident, so you can focus on other tasks.
Receive alerts in your preferred channels
Our outage monitoring keeps you informed, no matter where you are. Get instant notifications in your email, Slack, Teams, or Discord when an outage is detected, so you can take action quickly.
Easily integrate with your current tools and workflows
Enhance your processes with more information using our integration of Zapier, Webhooks, PagerDuty, and Datadog. Stay notified and in control. Upgrade your operations today.
Avoid notifications clutter
Maximize your control with customizable notifications from each service. Filter by components and severity to only receive the most important updates. Streamline your processes and stay informed with our advanced notification features.
Multiple dashboards, shareable with the world
Create one dashboard for each of your teams/clients/projects and monitor only the services that each uses. Have a dedicated dashboard with custom notification settings. Easily make your dashboard public and share it with the world.
Prepare for scheduled maintenances
Never again be caught off guard by unexpected maintenance from your services. A feed of the next scheduled maintenances is available.
Weekly Digest of the services' outages
Every Monday, you'll receive a weekly summary of what happened the previous week as well as the maintenance schedule for the following week.
The data and notifications you need, in the tools you already use.
DevOps & On-Call Teams
You already monitor your internal systems. What about the external services? Monitor the services your business depends on. Don't waste time looking elsewhere when external outages are the cause of issues.
IT Support Teams
Detect external outages before your clients tell you. Anticipate possible issues and make the necessary arrangements. Having proactive communication, builds trust over clients and prevents flow of support tickets.
5 minute setup,
instant value for your team
Start with a trial account that will allow you to try and monitor up to 40 services for 14 days.
There are 2507 services to choose from and you can start monitoring, and we're adding more every week.
You can get notifications by email, Slack, and Discord. You can also use Zapier or Webhooks to build your workflows.
You'll start getting alerts when we detect outages in your external dependencies! No more wasting time looking in the wrong place!
Best practices when managing an outage
There’s never a good time for a service outage. And, from the moment it hits, it starts affecting your stakeholders. Suddenly, essential daily tasks are curtailed while your team enters emergency response mode. However, the surest way to mitigate damages and recover quickly is to follow a set of best practices.
Try it out! How much time you'll save your team, by having the outages information close to them?