Salsify Status

Resolved Users unable to sign in to Salsify

Our engineering team has identified and is addressing an issue that is causing some users not to be able to log into Salsify. This does not appear to affect any user who is already logged in. We hope to have this resolved as soon as possible. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Resolved Webhooks and Emails are not being generated by the platform.

The Engineering team has identified an issue which is currently impacting the delivery of Webhooks and Emails from the platform. The problem started around 12:30 PM EST and is currently being investigated by the team, it is expected to be resolved around 3PM EST.

Resolved Delays in Import run times

Our team is investigating an issue causing delays in our import run times.

Resolved Enhanced Content Outage for BJ's

We are currently experiencing an enhanced content outage on bjs.com since 2 AM EDT on 5/21. We have identified the problem and are working with BJ's to resolve the issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Resolved Salsify Support Chat Functionality is not available

Due to an issue with a technology partner, Salsify Support chat function is not currently accessible. Until Chat Functionality is accessible, please submit your support requests by visiting https://help.salsify.com/help/contact-salsify.

Resolved Product Page Report Outdated information

Our engineering team has identified an issue with our Insights application resulting in the Product Page report having outdated information, and the Search report failing to generate. This issue is affecting all Salsify organizations. We've isolated the source of the incident to be a partner service, whom we are working with to resolve. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Resolved Product detail pages not loading due to error

We’ve identified an issue preventing some customers from viewing their product detail pages and are currently releasing a fix.

Resolved Channel Readiness Report refresh not functioning

We are currently investigating an issue preventing Readiness Report channel refreshes from completing.

Resolved Insights - Product Detail Page reports not refreshing with today’s data

We are currently investigating an issue that is causing Insights Product Detail Page reports generated after 10:00 AM EST on Thursday to include data from the previous day. If PDP content has updated since Wed. Mar 31st, the report may still show older data. This issue is affecting reports for the following retailers: Albertsons, Amazon, Chewy, Grainger, The Home Depot, Houzz, Kohls, Kroger, Lowes, Meijer, Office Depot, Overstock, Target, Walmart, Wayfair, and Zoro.

Resolved Configuring Parent Products UI Bug

We’ve identified and are working on a fix for an issue preventing users from editing parent products in the UI starting on 3/31. This will not affect currently running imports, exports, or API integrations as the issue is limited to UI operations.