Is Salsify Down?
Salsify status is operational
Salsify problems reported by users
This chart provides user-reported problems for Salsify in the last 12 hours. It's a collection of user reports from different sources.
Latest Salsify Official Outages
We continuously monitor the official Salsify status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Salsify outages.
Minor Resolved · 4 days ago · lasted 3 days
Overstock Publications Appear Complete But Do Not Return Feedback
Our team has encountered an issue where publication feedback for rejected products is not returning to the Overstock Channel. We are currently working on a fix but are not able to provide an ETA at this time. If your Overstock channel is published and the updates or new products are not visible in Oasis after 24 hours please reach out to support at https://help.salsify.com/ProductXM/s/createrecord/Create_a_PXM_Case When creating the case please select the following fields to help us find your request sooner: Feature: Direct Connection Topic: Overstock Subject: Incident - Overstock Publications Appear Complete But Do Not Return Feedback Description: (include a product example) Salsify URL: (A URL to the channel you are publishing)
Major Resolved · 7 days ago · lasted about 6 hours
We are currently experiencing an issue when authenticating/accessing Salsify's FTP. This can cause FTP Imports pulling from the Salsify FTP and Channel publishes to the Salsify FTP to fail. As well as any, Lookup tables, and Custom Integrations that rely on our FTP as a source or destination. Our team is actively investigating the issue, and we apologize for the inconvenience. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
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Minor Resolved · 12 days ago · lasted 3 days
Connection issues to Salsify FTP Partner
We are experiencing some intermittent connection issues to Salsify's FTP partner. We are working with our FTP partner to resolve this issue. Exports, Uploads and Lookup Tables using a file from the Salsify FTP may be affected. Customers with internal systems connecting via FTP should try using PASSIVE mode as a workaround. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Major Resolved · 15 days ago · lasted about 5 hours
Salsify's FTP provider is currently unavailable. We're currently working to restore service. Imports, Exports, Uploads, and Lookup Tables are currently affected.
Minor Resolved · 24 days ago · lasted 2 days
GDSN Performance Degradation
Salsify has detected an abnormal increase in response time from our German market data pool partner. As a result, we have temporarily paused syndication to the German market until our partner's data pool services have returned to normal. We continue to work with our partner to re-establish stable services. For any questions regarding this subject, please reach out to Salsify Support at https://help.salsify.com/help/contact-feedback
Minor Resolved · 27 days ago · lasted about 5 hours
Salsify is Migrating the Knowledge Base
Salsify is currently in the process of migrating to a new Customer Portal and Knowledge Base experience. During this time, the Knowledge base (help.salsify.com) and Contact Support page will be down for a brief period.
Minor Resolved · about 1 month ago · lasted 7 days
GDSN Performance Degradation
We have identified an issue with our German data pool partner causing a slow response time and impacting our processing queue for all GDSN operations. We are working with the partner to restore standard operational expectations and have taken steps to mitigate the impact on Salsify's end. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Salsify Components Status
Check the current status of the components
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What is Salsify?
The Salsify Commerce Experience Management (CommerceXM) Platform powers engaging shopping experiences at every stage of the buying journey.
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Frequently Asked Questions
- Is Salsify down right now? What is Salsify current status?
- Salsify seems to be up and running. We've updated the status 5 minutes ago.
- Was Salsify down today?
- Salsify is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with Salsify, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- Check on the top of the page if there are any reported problems by other users.
- Having problems with Salsify and need support?
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- Reach out to their Twitter account.
- Find their support at their official website.
- Find their support contact at their official status page.
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- Subscribe (if possible) to updates on the official status page
- Create an account in IsDown. Start monitoring Salsify and get alerts in real-time when Salsify has outages.
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