Samanage Status

Resolved Intermittent Delays in Incident Creation via Email

We are currently investigating reports of delayed Incident creation via Email.

Resolved Delays in Incident Creation via Email

We have identified an issue with our Email vendor that's resulting in intermittent delays in Incident Creation via Email. Our vendor is currently working on a fix for this issue. We'll update the Status Page accordingly as we receive updates.

Resolved CSV Exports capped at 1000 Records

We are currently investing an issue that's causing CSV Exports to be capped at 1000 records.

Resolved Intermittent Errors

We are currently investigating reports of intermittent errors within the application.

Resolved API Audit Performance

API requests using the "layout=long" option are currently not receiving audit information in the API response. This change is designed to improve platform performance. We are evaluating potential alternatives and will share an update when we have it.

Resolved API Performance Issue

We are currently investigating new reports of API performance issues.

Resolved API Performance Issue

We've identified an issue regarding API Performance, and are actively working on a solution.

Resolved API Performance Issue

We are currently investigating an issue with our API. Users may experience 500 errors.

Resolved SAML Login issues

We're currently investigating intermittent reports of users unable to login via SAML.

Resolved Delayed Incident Creation via Email

We are currently investigating intermittent reports of delayed incident creation via email.