Number of Incidents
0 outages
Since last incident
295 days
Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including SchoolMessenger.
Minor · started 10 months ago
Hello, We are experiencing an issue with our internal network, Products – Communicate, GroupCast, Presence, CivicLive, Custom App, SafeArrival, and SecureFile – are not impacted. However, this may impact your ability to reach us via phone. The best method to contact support is by email to support@schoolmessenger.com or by using our chat feature at https://schoolmessenger.com/support We will provide an update when this situation is resolved and we apologize for any inconvenience.
Minor · started 10 months ago
There is a current intermittent impact for clients attempting to access SchoolMessenger Communicate in US and Canada. Technical teams are investigating this and more updates will be provided when additional information is available.
Minor · started 10 months ago
INC1190712 - SchoolMessenger Communicate SAML customers experiencing login issues
Intrado is currently experiencing an issue where some US and Canada SAML users are unable to log in to SchoolMessenger. Our teams are engaged and investigating this issue now.
Minor · started 10 months ago
INC1189238 - Canada customers are seeing a delay in notifications going out
We are currently working on restoring full functionality.
Minor · started about 1 year ago
INC3030578 - Intermittent latency on CivicLive sites
Intrado is currently investigating an issue causing some CivicLive sites to load slowly or intermittently fail to load. This may be related to an earlier incident, INC3030578. Updates will be provided as they become available.
Minor · started about 1 year ago
INC3030578 - Intermittent latency on CivicLive sites
Intrado is currently investigating an issue causing some CivicLive sites to load slowly or intermittently fail to load. As part of the troubleshooting process, Captcha prompts have been enabled on certain CivicLive sites. Updates will be provided as they become available.
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