Is SchoolMessenger Down?

SchoolMessenger status is operational

Are you having problems?

Users are not reporting problems in SchoolMessenger

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SchoolMessenger problems reported by users

This chart provides user-reported problems for SchoolMessenger in the last 12 hours. It's a collection of user reports from different sources.

Latest SchoolMessenger Outages

We continuously monitor the official SchoolMessenger status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last SchoolMessenger outages and possible affected you.

0 Outages in the last 7 days
0 Outages in the last 30 days
57 Days since last incident

Minor Resolved · started about 2 months ago


Hello, We are experiencing an issue with our internal network, Products – Communicate, GroupCast, Presence, CivicLive, Custom App, SafeArrival, and SecureFile – are not impacted. However, this may impact your ability to reach us via phone. The best method to contact support is by email to [email protected] or by using our chat feature at We will provide an update when this situation is resolved and we apologize for any inconvenience.

Minor Resolved · started 2 months ago

INC1191720 - Intermittent issues with clients accessing for SchoolMessenger Communicate in US and Canada

There is a current intermittent impact for clients attempting to access SchoolMessenger Communicate in US and Canada. Technical teams are investigating this and more updates will be provided when additional information is available.

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Minor Resolved · started 2 months ago

INC1190712 - SchoolMessenger Communicate SAML customers experiencing login issues

Intrado is currently experiencing an issue where some US and Canada SAML users are unable to log in to SchoolMessenger. Our teams are engaged and investigating this issue now.

Minor Resolved · started 2 months ago

INC1189238 - Canada customers are seeing a delay in notifications going out

We are currently working on restoring full functionality.

Minor Resolved · started 5 months ago

INC3030578 - Intermittent latency on CivicLive sites

Intrado is currently investigating an issue causing some CivicLive sites to load slowly or intermittently fail to load. This may be related to an earlier incident, INC3030578. Updates will be provided as they become available.

Minor Resolved · started 5 months ago

INC3030578 - Intermittent latency on CivicLive sites

Intrado is currently investigating an issue causing some CivicLive sites to load slowly or intermittently fail to load. As part of the troubleshooting process, Captcha prompts have been enabled on certain CivicLive sites. Updates will be provided as they become available.

Minor Resolved · started 8 months ago

INC3008383 - Intermittent Latency is being reported.

Teams are gathering to investigate intermittent latency.

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Frequently Asked Questions

Is SchoolMessenger down right now? What is SchoolMessenger current status?
SchoolMessenger seems to be up and running. We've updated the status less than a minute ago.
Was SchoolMessenger down today?
SchoolMessenger is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with SchoolMessenger, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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