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We have identified an issue with generating manifests for international services. We are working with Royal Mail to understand the root cause and implement a fix.
Failed manifests are reported to our support team who will resubmit the manifest as soon as a fix is deployed.
If you are impacted you will notice that you are unable to download the sales order summary report.
This is being worked on as a matter of urgency.
We will update this incident as soon as we have more information.
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