Outage in Searchspring

Indexing Jobs Failing to Start

Resolved Minor

April 06, 2023 - Started about 1 year ago - Lasted 44 minutes
Official incident page

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Outage Details

We are currently experiencing increased error rates with our indexing system resulting in indexing failures. This is affecting a subset of our customers. There is no impact on our core search and category page functionality. We are investigating the issue and will provide an update again in 30 minutes.

Components affected

Searchspring Indexing

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 04/06/2023 12:36PM

This incident has been resolved.

INVESTIGATING about 1 year ago - at 04/06/2023 11:55AM

We are currently experiencing increased error rates with our indexing system resulting in indexing failures. This is affecting a subset of our customers.

There is no impact on our core search and category page functionality.

We are investigating the issue and will provide an update again in 30 minutes.

Latest Searchspring outages

Delays in bulk indexing - about 2 months ago

Reports: Zero Search Results & Product Recommendations Report - about 2 months ago

Indexing Slowness - 2 months ago

Partial Search API Outage - 2 months ago

Partial Reporting Outage - 4 months ago

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