Outage in Second Life

Online Friends Display Issues

Resolved Minor
January 12, 2023 - Started over 1 year ago - Lasted 7 months
Official incident page

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Outage Details

We are aware that some of our Residents are currently experiencing issues with online friends not showing correctly. Our engineers are hard at work to correct this behavior as soon as possible; however, there may be an extended time frame before this occurs. We sincerely appreciate everyone's patience. Please follow this blog for updates.
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/02/2023 07:29PM

This issue has been resolved.

MONITORING 9 months ago - at 07/26/2023 05:34PM

We have implemented a potential fix to both the inworld friend's list display not showing, and notifications sent to residents that their friend's have logged in. We encourage you to log into any Second Life region that is on an RC channel to view it. If you have any questions on how to reach a region on the RC channel please reach out to Support. Thank you!

INVESTIGATING 9 months ago - at 07/11/2023 07:56PM

We are still actively working on this issue, and appreciate your continued patience. We will update this blog with additional updates, so please keep an eye out! You can find the workaround for the display issue below this update.

INVESTIGATING 11 months ago - at 06/01/2023 10:23PM

We’re still working on a complete fix, but wanted to share a work around for online friends not showing correctly.
1. Log in to Second Life and use the World/World Map and enter the search term Sandbox to locate a sparsely populated Sandbox region.
2. Teleport to that region and once you land, log out.
3. Log back in to your last location.
The status of friends online should appear correctly now. If it does not, try another lightly occupied region and repeat the same steps.

INVESTIGATING 12 months ago - at 05/10/2023 05:59PM

We are continuing to work on this issue. Thanks as always for your patience! Please follow this blog for additional updates.

INVESTIGATING about 1 year ago - at 04/12/2023 05:07PM

We are still working to resolve this issue. Thanks again for your continued patience! Please watch this blog for additional updates on the matter.

INVESTIGATING about 1 year ago - at 03/15/2023 05:06PM

We are still actively working on this issue, and appreciate your continued patience. We will update this blog with additional updates, so please keep an eye out!

INVESTIGATING about 1 year ago - at 02/15/2023 06:07PM

This issue is still being worked on! We appreciate everyone's continued patience. Please keep an eye on this blog for updates.

INVESTIGATING over 1 year ago - at 01/12/2023 11:15PM

We are aware that some of our Residents are currently experiencing issues with online friends not showing correctly. Our engineers are hard at work to correct this behavior as soon as possible; however, there may be an extended time frame before this occurs. We sincerely appreciate everyone's patience. Please follow this blog for updates.

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