Outage in Seesaw

Unable to open some school announcements on iOS devices

Resolved Minor
May 04, 2022 - Started almost 2 years ago - Lasted 29 minutes
Official incident page

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Outage Details

We have identified an issue where some teachers, students and families will see an “Item Not Found” error when trying to open the expanded post view of school announcements message attachments on iOS devices. This issue is affecting new school announcement attachments with images, videos, links or PDFs. The issue is isolated to iOS, there are no issues on Android or web. We are actively working on a fix.
Components affected
Seesaw
Latest Updates ( sorted recent to last )
IDENTIFIED almost 2 years ago - at 05/04/2022 07:05PM

We have made a fix so all new school announcements can be opened in the iOS app. We are now working to clean up previously sent announcements so these announcements can be opened on iOS.

IDENTIFIED almost 2 years ago - at 05/04/2022 06:35PM

We have identified an issue where some teachers, students and families will see an “Item Not Found” error when trying to open the expanded post view of school announcements message attachments on iOS devices. This issue is affecting new school announcement attachments with images, videos, links or PDFs. The issue is isolated to iOS, there are no issues on Android or web. We are actively working on a fix.

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