Outage in Segment

Data delivery issues for device-mode destinations

Resolved Minor

January 09, 2023 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating an issue with device-mode destination delivery that is affecting some customers.

Components affected

Segment Destinations

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 01/09/2023 10:03AM

This incident is resolved. Affected customers will be notified separately.

MONITORING over 1 year ago - at 01/09/2023 08:20AM

A fix has been implemented and we are monitoring the result.

IDENTIFIED over 1 year ago - at 01/09/2023 08:19AM

We have identified an issue with certain device-mode destinations that had settings updated between 2023-01-06 8:00AM PST and 2023-01-08 11:30PM PST. Due to this issue, data collected for affected device-mode destinations was not sent to that destination. Since this occurred in device-mode, we unfortunately cannot replay the data to the affected device-mode destinations. There was no impact to customers' websites and no impact to data sent in Cloud Mode. We are working on a fix.

INVESTIGATING over 1 year ago - at 01/09/2023 07:37AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 01/09/2023 07:20AM

We are investigating an issue with device-mode destination delivery that is affecting some customers.

Latest Segment outages

A small Percent of destinations are experiencing lag delivering events to their integrations - about 7 hours ago

Unify and Engage pipeline delay - 2 days ago

Realtime audiences: delays syncing to list destinations, incorrect counts - about 1 month ago

Processing delays for real-time Audiences, Computed Traits, and Journeys - about 2 months ago

Error accessing customer workspaces - Workspace not found - about 2 months ago

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