Outage in ServiceRocket

Connector for Salesforce & Jira Cloud: Non-admin Jira users are encountering the "Project is not bound to any connection" error when accessing the Associations panel

Resolved Minor
December 21, 2022 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Need to monitor ServiceRocket outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including ServiceRocket, and never miss an outage again.
Start Free Trial

Outage Details

Due to the recent release, any Jira users without "Administer Project" permission are encountering the "Project is not bound to any connection" error when accessing the Associations panel. Currently, the Development Team is aware of this and working on the fixes. We appreciate your patience.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/21/2022 07:21AM

The fix was released and we can confirm the issue has been rectified.

MONITORING over 1 year ago - at 12/21/2022 06:18AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 12/21/2022 03:39AM

Due to the recent release, any Jira users without "Administer Project" permission are encountering the "Project is not bound to any connection" error when accessing the Associations panel.

Currently, the Development Team is aware of this and working on the fixes.

We appreciate your patience.

Start monitoring ServiceRocket and all your cloud vendors in minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime