Sharpen Q Phone not available

Our fix has been completed. If you or your users were impacted, please logout and back in to restore your Sharpen Q phone connection

We are continuing to work on a fix for this issue.

We have validated our fix for an isolated test user and are working through iterating the fix for the remaining impacted users.

It has also been confirmed that this impacted a very minor portion of our user base. Though this is the case, we remain actively engaged until all users are restored.

We are continuing to work through our restoration process. We will restore service as soon as possible.

We have identified a potential culprit and are working through restoration options.

Upon initial investigation it has been observed that this is impacting a sub-portion of Sharpen Q users. The percentage is not quantified, but some users are not impacted. We are continuing our investigation and will restore service as soon as possible.

We are aware of an issue which is impacting Sharpen Q Phone availability in our IZ0 isolation zone. We have all resources engaged and will restore service as soon as possible.