Outage in Sharpen

.cx project functionality impairment

Resolved Major
April 13, 2023 - Started 6 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating an ongoing issue with .cx functionality and have a lead on the cause of the behavior. Restoration efforts are in progress and we will have an update on estimated time for restoration shortly.
Components affected
Sharpen CX
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/13/2023 04:36PM

At this time the final remaining impacted .cx projects have been restored to full functionality. We will remain in monitoring until 10:30 a.m. EST and resolve this event at that time.
As always please reach out to the SharpenCare team with any lingering issues for further investigation.

MONITORING 6 months ago - at 04/13/2023 02:06PM

At this time the final remaining impacted .cx projects have been restored to full functionality. We will remain in monitoring until 10:30 a.m. EST and resolve this event at that time.
As always please reach out to the SharpenCare team with any lingering issues for further investigation.

IDENTIFIED 6 months ago - at 04/13/2023 01:28PM

The cause of the behavior has been isolated and recovery is in progress. If you are still experiencing behavior issues please reach out to the SharpenCare team and provide the impact details for us to review.

IDENTIFIED 6 months ago - at 04/13/2023 01:12PM

We are investigating an ongoing issue with .cx functionality and have a lead on the cause of the behavior. Restoration efforts are in progress and we will have an update on estimated time for restoration shortly.

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