Is ShipHero Down?
ShipHero status is operational
Stats for ShipHero official incidents in the last 30 days
Number of Incidents
0 outages
Since last incident
37 days
Users reports for ShipHero in the last 12 hours
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Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including ShipHero.
Monitor and keep track of ShipHero's current and past outages
Major · about 1 month ago · lasted 25 minutes
KIT SKUs not populating on shipping.shiphero.com
The issue has been identified and a fix is being implemented.
Minor · about 1 month ago · lasted about 3 hours
We have identified that FedEx is having issues with their API. These issues are causing delays in quoting and generating labels. Users with Admin permissions can disable quoting for the carrier by taking the following steps: - Route to app.shiphero.com > Shipping > Carriers - Select the settings for the carrier you are having issues with - Select “Disable Quoting” PLEASE NOTE: - Disabling the ability to quote will force other carriers to be used, which could result in higher shipping costs. - This change can only be done by a user with Admin rights. - Disabling quoting will also prevent labels from being generated with this carrier. - You are responsible for re-enabling quoting once the issue is resolved.
Minor · about 1 month ago · lasted 31 minutes
Slowness with web app and trouble logging in
Some customers are experiencing slowness with the web app and trouble logging in to the mobile app. We are investigating.
Major · about 2 months ago · lasted about 3 hours
Calls to Shippo are timing out. We've raised the issue with Shippo and will follow up.
Major · about 2 months ago · lasted about 6 hours
Totes are not clearing after label generation. We're investigating.
Minor · 3 months ago · lasted about 3 hours
ShipHero Software Support Emails Not Being Received
ShipHero Engineers have identified an issue with support emails going to support@shiphero.com not being received. Engineers are working diligently to resolve the issue. Until resolved, please create tickets in our customer portal by logging into the ShipHero application and going to the HELP menu.
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Frequently Asked Questions
- Is ShipHero down right now? What is ShipHero current status?
- ShipHero seems to be up and running. We've updated the status 15 minutes ago.
- Was ShipHero down today?
- ShipHero is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with ShipHero, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- Check on the top of the page if there are any reported problems by other users.
- Having problems with ShipHero and need support?
-
- Reach out to their Twitter account.
- Find their support at their official website.
- Find their support contact at their official status page.
- How can I monitor ShipHero outages?
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- Subscribe (if possible) to updates on the official status page
- Create an account in IsDown. Start monitoring ShipHero and get alerts in real-time when ShipHero has outages.
- Why use IsDown instead of ShipHero status page?
- IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled. Check more details in here.
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