Is ShipHero Down?

ShipHero status is operational

IsDown is monitoring ShipHero's official status page in real time.

Stats for ShipHero official incidents in the last 30 days

Number of Incidents

0 outages

Since last incident

37 days

Users reports for ShipHero in the last 12 hours

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Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including ShipHero.

Monitor and keep track of ShipHero's current and past outages

Major · about 1 month ago · lasted 25 minutes

KIT SKUs not populating on

The issue has been identified and a fix is being implemented.

Minor · about 1 month ago · lasted about 3 hours

FedEx Carrier Issues

We have identified that FedEx is having issues with their API. These issues are causing delays in quoting and generating labels. Users with Admin permissions can disable quoting for the carrier by taking the following steps: - Route to > Shipping > Carriers - Select the settings for the carrier you are having issues with - Select “Disable Quoting” PLEASE NOTE: - Disabling the ability to quote will force other carriers to be used, which could result in higher shipping costs. - This change can only be done by a user with Admin rights. - Disabling quoting will also prevent labels from being generated with this carrier. - You are responsible for re-enabling quoting once the issue is resolved.

Minor · about 1 month ago · lasted 31 minutes

Slowness with web app and trouble logging in

Some customers are experiencing slowness with the web app and trouble logging in to the mobile app. We are investigating.

Major · about 2 months ago · lasted about 3 hours

Shippo appears to be down.

Calls to Shippo are timing out. We've raised the issue with Shippo and will follow up.

Major · about 2 months ago · lasted about 6 hours

Totes not clearing on ship

Totes are not clearing after label generation. We're investigating.

Minor · 3 months ago · lasted about 3 hours

ShipHero Software Support Emails Not Being Received

ShipHero Engineers have identified an issue with support emails going to not being received. Engineers are working diligently to resolve the issue. Until resolved, please create tickets in our customer portal by logging into the ShipHero application and going to the HELP menu.

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Frequently Asked Questions

Is ShipHero down right now? What is ShipHero current status?
ShipHero seems to be up and running. We've updated the status 15 minutes ago.
Was ShipHero down today?
ShipHero is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with ShipHero, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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How can I monitor ShipHero outages?
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IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled. Check more details in here.
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