Resolved Amazon Syncing Issue
ShipHero Engineers have identified an issue that has impacted inventory and order tracking syncing with Amazon. A hotfix is currently being prepared for rollout, and Engineers will run cleanups to re-sync inventory and orders.
Resolved Trouble logging in
You may have issues logging into ShipHero or adding new users. We use an identity provider Auth0 and they are having issues. Once they resolve their issue, the ShipHero login issue will be resolved. This issue is also causing delayed responses from our public API. For Auth0 updates, see https://status.auth0.com/.
Resolved DHL ecommerce's API is having issues
DHL Ecommerce's API is slow and often returning BAD_GATEWAY for label generation. If you use DHL Ecommerce and want to disable the service until DHL resolve's the issue you can do so at: https://app.shiphero.com/dashboard/shipping-carriers > Settings > Disable Quoting
Resolved ShipHero Latency - Public API & Printing
We are currently investigating an issue that is causing latency with the Public API and Printing. We will continue to keep you informed via status updates as we learn more.
Resolved app.shiphero.com Not Available
We've identified the cause of the issue that is impacting the ability to pull up app.shiphero.com. We will keep you informed as this incident proceeds through resolution.
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