Number of Incidents
0 outages
Since last incident
37 days
Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including ShipHero.
Major · about 1 month ago · lasted 25 minutes
KIT SKUs not populating on shipping.shiphero.com
The issue has been identified and a fix is being implemented.
Minor · about 1 month ago · lasted about 3 hours
We have identified that FedEx is having issues with their API. These issues are causing delays in quoting and generating labels. Users with Admin permissions can disable quoting for the carrier by taking the following steps: - Route to app.shiphero.com > Shipping > Carriers - Select the settings for the carrier you are having issues with - Select “Disable Quoting” PLEASE NOTE: - Disabling the ability to quote will force other carriers to be used, which could result in higher shipping costs. - This change can only be done by a user with Admin rights. - Disabling quoting will also prevent labels from being generated with this carrier. - You are responsible for re-enabling quoting once the issue is resolved.
Minor · about 1 month ago · lasted 31 minutes
Slowness with web app and trouble logging in
Some customers are experiencing slowness with the web app and trouble logging in to the mobile app. We are investigating.
Major · about 2 months ago · lasted about 3 hours
Calls to Shippo are timing out. We've raised the issue with Shippo and will follow up.
Major · about 2 months ago · lasted about 6 hours
Totes are not clearing after label generation. We're investigating.
Minor · 3 months ago · lasted about 3 hours
ShipHero Software Support Emails Not Being Received
ShipHero Engineers have identified an issue with support emails going to support@shiphero.com not being received. Engineers are working diligently to resolve the issue. Until resolved, please create tickets in our customer portal by logging into the ShipHero application and going to the HELP menu.
“If you are in SRE, IT, or Security and work in an environment with a lot of SaaS (which, let's face it, is all of them) - IsDown is your new best friend. Helpfully aggregates various Statuspages from services into a very clear dashboard. Worth every penny.”
“Your support is one of the best I have ever worked with. Thanks for having a great product AND great support.”
Get notified only when an outage impacts a certain component.
The data and notifications you need, in the tools you already use.
SaaS rules the world, and all teams depend on them to do their most productive work. IsDown helps you monitor all your cloud services, so you can focus on what matters.
Try it out! How much time you'll save your team, by having the outages information close to them?