Outage in ShipHero

DHL Ecommerce API timing out

Resolved Minor

January 26, 2023 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Need to monitor ShipHero outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including ShipHero, and never miss an outage again.
Start Free Trial

Outage Details

DHL Ecommerce's API is timing out, this will cause errors with printing DHL Ecommerce labels as well as quoting and printing cheapest. We have contacted DHL Ecommerce to get an ETA on resolution.

Components affected

ShipHero Printing ShipHero Third Party Services

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/26/2023 10:14PM

DHL Ecommerce has resolved this issue

INVESTIGATING about 1 year ago - at 01/26/2023 09:19PM

DHL Ecommerce's API is timing out, this will cause errors with printing DHL Ecommerce labels as well as quoting and printing cheapest. We have contacted DHL Ecommerce to get an ETA on resolution.

Latest ShipHero outages

Incorrect Inventory Deduction - about 2 months ago

Shippo is down - about 2 months ago

FedEx API is running slow - 5 months ago

Slowness - 5 months ago

Intermittent performance on app.shiphero.com - 5 months ago

The easiest way to monitor ShipHero and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook