Outage in ShipWorks

Marketplace Issues

Resolved Minor
November 04, 2022 - Started over 1 year ago - Lasted 3 days
Official incident page

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Outage Details

ShipWorks Engineers are aware of the technical issues with Amazon orders. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/07/2022 06:08PM

Thank you for your patience while our Engineers worked to resolve your issues.

As of 11/4 at 4:00 PM Central Time, Amazon orders should be downloading correctly.

Please do not hesitate to reach out to our Support team if you continuing to encounter problems with your Amazon orders.

MONITORING over 1 year ago - at 11/07/2022 03:59PM

We apologize for the inconvenience you've experienced downloading your Amazon orders and appreciate your patience.

As of 11/4 at 4:00 PM Central Time Amazon orders should be downloading correctly.

Please do not hesitate to reach out to our Support team if you continuing to encounter problems with your Amazon orders.

Thank you.

INVESTIGATING over 1 year ago - at 11/04/2022 10:09PM

We are continuing to monitor the issue with downloading Amazon orders. All new orders should have correct information and we are diligently working to gather information and correct previously imported orders.

We thank you for your continued patience.

INVESTIGATING over 1 year ago - at 11/04/2022 05:03PM

ShipWorks Engineers are aware of the technical issues with Amazon orders. We are actively working to resolve this issue and will provide updates as they become available to us.

Thank you for your patience!

Latest ShipWorks outages

Support Service Issues - 3 days ago
Carrier Issues - 21 days ago
Carrier Issues - about 2 months ago
Marketplace Issues - 2 months ago
Integration Issues - 2 months ago

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