Is Showpad Down?

Showpad status is operational

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Latest Showpad Outages

Check the stats and details of the latest Showpad outages and issues

0 Outages in the last 7 days
0 Outages in the last 30 days
54 Days since last incident

Major Resolved · about 2 months ago · lasted about 1 hour

Showpad slow or failing to load

Our engineering team is investigating an issue impacting the Showpad platform. Both users and administrators might experience slow loading times or certain areas of the platform being completely impossible to load.

Minor Resolved · 5 months ago · lasted about 1 hour

Showpad asset processing slow

Our engineering team is presently investigating an issue causing significant delays in the time it takes for assets to process and become available for use. This is impacting both admin uploaded assets and user (my files) uploaded assets. Additional updates will be posted here as they are available.

Minor Resolved · 6 months ago · lasted 3 minutes

User and Content processing delays

Our engineering team has identified and remedied an issue that affects user sync, content updates and reporting. Showpad Content and Coach data is intact and currently being processed. In the meantime, the following areas will be impacted: 1. User sync slowness (e.g. User creation in Coach) 2. New assets or asset changes will not be reflected in search (including video for search) 3. Content and Coach analytics not being updated 4. Export API Events not being updated We expect the data processing to complete this weekend (Jun 18-19). If you are experiencing an issue and need immediate assistance, you can contact Support through our Help Center at

Minor Resolved · 6 months ago · lasted 2 days

Cloud Storage set-up not available

Our engineering team has identified an issue impacting the ability to set up a new Cloud Storage connection with Box, Gdrive or Dropbox and are working with our vendor to investigate and resolve the issue with urgency. This issue does not impact current connections with Gdrive, Dropbox or Box, only the ability to create a new connection or re-authenticate an existing connection. Currently configured Cloud Storage connections are expected to continue to sync assets and not be impacted by this issue. We will continue to provide updates here, as they are made available.

Minor Resolved · 8 months ago · lasted 41 minutes

SSO login fails to authenticate on mobile apps

Our engineering team is currently investigating an issue impacting SSO logins on our mobile apps, which cause users to encounter an “Error. Incomplete Device Identification” message and prevents them from accessing. Login with Salesforce and native Showpad authentication methods continue to work for mobile apps. Accessing via a web browser continues to work with all supported authentication methods.

Minor Resolved · 9 months ago · lasted 8 days

Showpad is inaccessible

Showpad is currently experiencing issues with our database and the platform may be inaccessible for login or browsing. Our engineerings team is already looking into this and will address the situation as soon as possible. We would like to apologize for the inconvenience this is causing and thank you for your patience while we work on the issue.

Minor Resolved · 9 months ago · lasted 11 days

Screen recording issues on MacOS and Google Chrome version 99.0.4844.74

Please be aware that Google Chrome’s latest version 99.0.4844.74 is introducing an issue on MacOS when you try to record/share your entire screen or a window. Considering Showpad functionality, we see potential issues arising with PitchIQs or Showpad Video. If you attempt to record your screen or a window, your browser will no longer recognise that you have already granted it system permission to perform this action and a pop-up will appear, asking you to Open System Preferences on your device. If you follow the prompt or go to System Preferences - Security & Privacy - Privacy and check the Screen Recordings permission, you will see that Chrome is already enabled there, but Chrome no longer recognises it. The workaround we identified is to uncheck Chrome’s permission, make sure to select Later when you are prompted to restart the browser, and then enable it (tick the box) again. Only at this point should you select Quit & Relaunch for the browser. It’s very important that you fi...

Showpad Components

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Frequently Asked Questions

Is Showpad down right now? What is Showpad current status?
Showpad seems to be up and running. We've updated the status 1 minute ago.
Was Showpad down today?
Showpad is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Showpad, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
Showpad outage? How can I monitor Showpad?
Why use IsDown instead of Showpad status page?
IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
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We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
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Just contact us, and we'll add it ASAP.

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