Never miss when your external dependencies are down. Instant notifications when there are outages.
Resolved Minor User and Content processing delays
Our engineering team has identified and remedied an issue that affects user sync, content updates and reporting. Showpad Content and Coach data is intact and currently being processed. In the meantime, the following areas will be impacted: 1. User sync slowness (e.g. User creation in Coach) 2. New assets or asset changes will not be reflected in search (including video for search) 3. Content and Coach analytics not being updated 4. Export API Events not being updated We expect the data processing to complete this weekend (Jun 18-19). If you are experiencing an issue and need immediate assistance, you can contact Support through our Help Center at https://help.showpad.com/hc/en-us/requests/new
Resolved Minor Cloud Storage set-up not available
Our engineering team has identified an issue impacting the ability to set up a new Cloud Storage connection with Box, Gdrive or Dropbox and are working with our vendor to investigate and resolve the issue with urgency. This issue does not impact current connections with Gdrive, Dropbox or Box, only the ability to create a new connection or re-authenticate an existing connection. Currently configured Cloud Storage connections are expected to continue to sync assets and not be impacted by this issue. We will continue to provide updates here, as they are made available.
Resolved Minor SSO login fails to authenticate on mobile apps
Our engineering team is currently investigating an issue impacting SSO logins on our mobile apps, which cause users to encounter an “Error. Incomplete Device Identification” message and prevents them from accessing. Login with Salesforce and native Showpad authentication methods continue to work for mobile apps. Accessing via a web browser continues to work with all supported authentication methods.
Resolved Minor Showpad is inaccessible
Showpad is currently experiencing issues with our database and the platform may be inaccessible for login or browsing. Our engineerings team is already looking into this and will address the situation as soon as possible. We would like to apologize for the inconvenience this is causing and thank you for your patience while we work on the issue.
Please be aware that Google Chrome’s latest version 99.0.4844.74 is introducing an issue on MacOS when you try to record/share your entire screen or a window. Considering Showpad functionality, we see potential issues arising with PitchIQs or Showpad Video. If you attempt to record your screen or a window, your browser will no longer recognise that you have already granted it system permission to perform this action and a pop-up will appear, asking you to Open System Preferences on your device. If you follow the prompt or go to System Preferences - Security & Privacy - Privacy and check the Screen Recordings permission, you will see that Chrome is already enabled there, but Chrome no longer recognises it. The workaround we identified is to uncheck Chrome’s permission, make sure to select Later when you are prompted to restart the browser, and then enable it (tick the box) again. Only at this point should you select Quit & Relaunch for the browser. It’s very important that you fi...
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