Outage in Shuttlerock

SRC login issues when signed out

Resolved Major

April 04, 2023 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

Auth infrastructure wasn't successfully deployed during latest release, causing infinite redirect when attempting to login.

Components affected

Shuttlerock Heroku Infrastructure Shuttlerock Order API Shuttlerock Order UI Shuttlerock Revision UI Shuttlerock Revision API

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 04/04/2023 07:13AM

We have found and fixed an authentication issue that was preventing internal users from logging into ShuttlerockCloud.

IDENTIFIED about 1 year ago - at 04/04/2023 05:21AM

Auth infrastructure wasn't successfully deployed during latest release, causing infinite redirect when attempting to login.

Latest Shuttlerock outages

Unable to Sign In to ShuttlerockCloud - 6 months ago

Ongoing issues with ShuttlerockCloud - 6 months ago

Google sign in issue - 10 months ago

Issue viewing delivery pages in SRC - about 1 year ago

SRC Platform Outage - over 1 year ago

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