Outage in Sierra Wireless

Service Disruption Notification – Intermittent 4G/LTE Signaling Spikes (GNOC-2074)

Resolved Minor

January 25, 2023 - Started about 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

Our monitoring systems detected abnormal intermittent signaling spikes in 4G/LTE traffic from one of our partner carriers. We have raised a trouble report with our partner carrier and are investigating to determine cause and scope of the issue. Start Time: ~15:40 UTC Locations: France, Sweden, Canada, and the United States

Components affected

Sierra Wireless Data (EU) Sierra Wireless USSD Sierra Wireless Voice Sierra Wireless Data (NA) Sierra Wireless SMS Sierra Wireless USSD Sierra Wireless Data Sierra Wireless SMS Sierra Wireless Voice

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/26/2023 12:29AM

We have been closely monitoring since our partner carrier reported the incident resolved, and have observed no additional impacts. We are considering this issue resolved at this time.

MONITORING about 1 year ago - at 01/25/2023 09:25PM

Our carrier partner reports that the issue has been resolved. We will monitor traffic for an additional hour to ensure there are no further disruptions.

INVESTIGATING about 1 year ago - at 01/25/2023 08:42PM

We are continuing to work with our carrier partner to determine the cause of the signaling spikes in 4G/LTE traffic.

Start Time: ~15:40 UTC

Locations: France, Sweden, Canada, and the United States

INVESTIGATING about 1 year ago - at 01/25/2023 07:43PM

Our monitoring systems detected an additional signaling spike in 4G/LTE traffic from one of our partner carriers. We have raised a trouble report with our partner carrier and are continuing to investigate to determine cause and scope of the issue.

Start Time: ~15:40 UTC

Locations: France, Sweden, Canada, and the United States

INVESTIGATING about 1 year ago - at 01/25/2023 06:35PM

Our monitoring systems detected abnormal intermittent signaling spikes in 4G/LTE traffic from one of our partner carriers. We have raised a trouble report with our partner carrier and are investigating to determine cause and scope of the issue.

Start Time: ~15:40 UTC

Locations: France, Sweden, Canada, and the United States

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