Outage in Signhost

Heavy load

Resolved Major
January 23, 2023 - Started about 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

Currently we're experiencing a heavy load on our signing infrastructure which can cause errors 500 and transactions not being send out. This has our highest attention.
Components affected
Signhost Portal Signhost API
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/23/2023 01:19PM

The incident has been resolved. We suspect the high load to originate from a part of our release from last week, and rollbacked a portion of this to be able to diagnose the issue and come with a comprehensive fix. We will update this page when full diagnosis has been completed. Performance and functionality is back to normal.

MONITORING about 1 year ago - at 01/23/2023 11:38AM

We brought the portal back online. Logging in and sending transactions is working again. We are monitoring the situation.

MONITORING about 1 year ago - at 01/23/2023 11:05AM

API is back online. Portal is still having issues, we are looking to resolve those as soon as possible.

MONITORING about 1 year ago - at 01/23/2023 10:55AM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 01/23/2023 10:37AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 01/23/2023 10:23AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 01/23/2023 10:21AM

Currently we're experiencing a heavy load on our signing infrastructure which can cause errors 500 and transactions not being send out. This has our highest attention.

Latest Signhost outages

Delay when opening singing links - about 1 month ago
Issue with creating transactions - about 2 months ago

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